Industry: Education Loan Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
About Us
Navient is the leading provider of education loan management services in the United States. Based in Wilmington, Delaware, we are committed to helping millions of Americans achieve their educational goals by providing them with the support they need to successfully manage and repay their student loans. Our team is comprised of passionate individuals dedicated to making a positive impact in the financial lives of borrowers.
Job Title: Temporary Customer Service Representative
If you are looking for temp jobs stirling that provide valuable experience and an opportunity to grow in a dynamic environment, look no further! Navient is currently seeking Temporary Customer Service Representatives to join our team in Wilmington, Delaware. This role is ideal for individuals who enjoy helping others and are passionate about making a difference.
Job Responsibilities
- Provide top-notch customer service to borrowers by answering inquiries related to their education loans.
- Assist customers in understanding their loan repayment options and providing guidance on the best solutions based on their individual circumstances.
- Maintain accurate records of customer interactions and transactions using our proprietary systems.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Complete account updates and ensure customer information is current.
- Process applications and inquiries regarding loan forgiveness and deferment options.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Previous experience in customer service is a plus, particularly in the financial or education sectors.
- Strong communication skills, both written and verbal.
- Ability to work effectively in a team environment while being self-motivated.
- Proficient in basic computer applications and ability to learn new software quickly.
- Skills in problem-solving and conflict resolution.
- Empathy and patience when dealing with customers.
What We Offer
- A supportive and dynamic work environment with team-oriented culture.
- Flexible scheduling options to accommodate personal commitments.
- Competitive hourly wage with the potential for overtime.
- Professional growth opportunities and potential for advancement within the company.
- Comprehensive training program to help you succeed in your role.
- Access to employee assistance programs and wellness initiatives.
Work Schedule
This is a temporary position with flexible scheduling options, including part-time and full-time hours, evenings, and weekends. Candidates must be available to work at least 20 hours per week. Shift availability will be discussed during the interview process.
Why Navient?
At Navient, we believe in the power of education and are dedicated to supporting borrowers as they navigate their financial responsibilities. As a Temporary Customer Service Representative, you will play a crucial role in helping others while also developing your own skills. Join our team and be part of a mission that truly matters!
Conclusion
We are excited to welcome dedicated and enthusiastic individuals to our Navient family. If you’re looking for temp jobs stirling and have a passion for helping others, apply now to become a Temporary Customer Service Representative. Together, we can make a difference in the lives of our borrowers and support them in achieving their educational dreams.
