Industry: Customer Support/Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join BrightView as a Temporary Remote Customer Support Specialist
About Us
At BrightView, we are committed to delivering exceptional customer experiences. Based in Blue Bell, Maryland, we specialize in creating customized solutions that enhance the natural beauty of outdoor spaces. Recognized as a leader in the landscape industry, our mission is to provide our clients with unparalleled service and innovation. We cultivate a culture of collaboration, integrity, and excellence, where every team member plays a vital role in our success. As we expand our services, we are excited to offer a temporary work from home job for individuals who are passionate about customer service!
Position Overview
We are looking for a dedicated and organized Temporary Remote Customer Support Specialist to join our dynamic team. This role is perfect for someone who is enthusiastic about helping customers and providing solutions. In this temporary position, you will assist customers with inquiries, troubleshoot issues, and provide product knowledge while working from the comfort of your home.
Key Responsibilities
- Respond to a high volume of customer inquiries through phone, chat, and email channels.
- Provide detailed product information and guidance to customers.
- Troubleshoot customer issues using problem-solving techniques.
- Document customer interactions and maintain accurate records in our database.
- Collaborate with internal teams to resolve complex customer issues.
- Monitor customer feedback and report insights to management.
- Assist with any other duties as assigned.
Qualifications
- High school diploma or equivalent required; Associate’s degree or higher preferred.
- Previous customer service experience, ideally in a remote setting.
- Strong verbal and written communication skills.
- Basic knowledge of customer service platforms and CRMs.
- Ability to work independently and manage your time effectively.
- Skillful in problem-solving and critical thinking.
- Proficient with Microsoft Office Suite and other relevant software.
- Access to a reliable internet connection and a quiet workspace.
Working Conditions
This is a temporary work from home job with flexible hours ranging from 20 to 40 hours per week, depending on the demands of our customer service needs. The position requires you to be available during peak hours, and we encourage a supportive work-life balance.
What We Offer
- Competitive hourly wage.
- Flexible scheduling options to suit your availability.
- Training and professional development opportunities.
- Friendly and supportive virtual work environment.
- The chance to make a real difference in our customers’ experiences.
Application Process
If you are excited about the opportunity to join BrightView as a Temporary Remote Customer Support Specialist, please submit your application with an updated resume. We look forward to hearing from individuals who are eager to contribute to our mission and support our customers effectively!
Conclusion
Become a part of BrightView, where your skills and efforts will be valued in enhancing customer satisfaction. This temporary work from home job position is an excellent opportunity to utilize your expertise and grow in your career. Embrace the flexibility of remote work while playing a key role in our success!
FAQs
- 1. What is the duration of the temporary position?
The position is expected to last for three months, with the possibility of extension based on performance and business needs. - 2. Are there opportunities for permanent employment?
While this role is temporary, outstanding performers may be considered for permanent positions in the future. - 3. What kind of training will be provided?
Comprehensive training will be provided to ensure you are familiar with our products, services, and customer service protocols. - 4. How do I communicate with my team?
You’ll have access to various communication tools such as email, chat, and video conferencing to stay connected with your team. - 5. Will I need to provide my own equipment?
Yes, you will need to have your own computer and reliable internet connection. We will provide any necessary software and training materials.
