Industry: Energy and Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Devon Energy
At Devon Energy Corporation, our commitment to excellence and our dedication to innovative solutions set us apart as a leader in the energy sector. As a forward-thinking company with a strong emphasis on integrity, creativity, and operational efficiency, we’re excited to announce that we are expanding our team. We’re seeking enthusiastic and dedicated individuals to join our customer service division in the role of UGI Customer Service Representative.
About Us
Devon Energy Corporation is headquartered in the vibrant city of Oklahoma City, Oklahoma. With a rich history and a strong presence in the oil and gas industry, we pride ourselves on our environmentally responsible practices and our commitment to community engagement. Our employees are at the heart of our success, and we strive to create a workplace that fosters innovation, growth, and collaboration.
Position Overview
The UGI Customer Service Representative plays a critical role in ensuring a positive experience for our customers. As part of the UGI team, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our services and products. This position is ideal for individuals who are passionate about delivering exceptional service and who thrive in a fast-paced environment.
Key Responsibilities
- Respond to a high volume of customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with account inquiries, service requests, and billing questions.
- Resolve customer complaints by identifying problems and providing appropriate solutions.
- Maintain thorough knowledge of company products and services to effectively assist customers.
- Document customer interactions and feedback in the company database.
- Collaborate with other departments to ensure seamless service delivery to customers.
- Participate in ongoing training and development opportunities.
- Contribute to a positive team environment and uphold company values.
Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred.
- 1-2 years of customer service experience, preferably in the energy or utility sector.
- Strong verbal and written communication skills.
- Ability to handle difficult conversations with professionalism and empathy.
- Proficiency in using customer service software and Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Willingness to learn about energy products and services.
Desirable Skills
- Exceptional problem-solving skills.
- Ability to work both independently and as part of a team.
- Experience with CRM tools and systems.
- Ability to adapt to new technologies and processes quickly.
- A customer-centric mindset with a focus on enhancing customer satisfaction.
Why Join Devon Energy?
At Devon Energy, we recognize the importance of creating a supportive and engaging work environment. Our employees enjoy competitive salaries, comprehensive benefits, and opportunities for career advancement. Here’s what you can expect when you become part of our team:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plans with company matching contributions.
- Paid time off and flexible working arrangements.
- Opportunities for professional development and career growth.
- A dynamic workplace culture that emphasizes teamwork, integrity, and innovation.
Conclusion
Devon Energy Corporation is excited to offer UGI customer service jobs to qualified candidates who share our values of excellence and customer commitment. If you’re looking for an opportunity to join a dedicated team that drives positive change and customer satisfaction in the energy industry, we encourage you to apply today. Become part of a company where every team member plays a key role in our success and strives to make a difference.
Frequently Asked Questions
1. What is UGI customer service?
UGI customer service refers to providing support and assistance to customers of utilities and energy services, focusing on inquiries related to service, billing, and general information about offerings.
2. What qualifications do I need for the role?
A high school diploma is required, with preference given to candidates holding a bachelor’s degree. Experience in customer service, particularly in the energy sector, is highly valued.
3. What is the work schedule for the UGI Customer Service Representative position?
The work schedule may vary; however, representatives should expect to work full-time hours, which could include weekends and holidays, depending on business needs.
4. Is training provided for new employees?
Yes, Devon Energy provides comprehensive training for all new employees in the UGI customer service department to ensure they are well-prepared to assist customers effectively.
5. How can I apply for the UGI Customer Service Representative position?
Candidates interested in applying for the UGI Customer Service Representative position can submit their applications through the careers section of our official Devon Energy Corporation website.
