Industry: Construction
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Work From Home Customer Service Representative
Are you looking for a fulfilling career where you can work from the comfort of your home? DEW Construction Corp, a trusted name in the construction industry, is seeking dedicated and talented individuals for a Work From Home Customer Service Job. Your chance to be part of a dynamic team focused on delivering exceptional service is just a few steps away.
About Us
DEW Construction Corp is a leading construction company based in Williston, Vermont. With an extensive portfolio of residential and commercial projects, we are committed to excellence in every aspect of our work. Established in 1996, we take pride in delivering quality workmanship and top-notch customer service. Our team of professionals is dedicated to providing innovative construction solutions while ensuring a positive experience for our clients.
Job Description
As a Customer Service Representative working from home, you will play a crucial role in enhancing customer satisfaction and maintaining our excellent reputation. You will be responsible for addressing client inquiries, resolving issues, and providing information about our services. This is an exciting opportunity to work in a supportive environment while enjoying the flexibility that comes with a remote position.
Key Responsibilities
- Manage incoming calls, emails, and chat inquiries with professionalism and a positive attitude.
- Provide accurate information about our construction services and project timelines.
- Monitor and respond to customer feedback to improve service delivery.
- Resolve customer issues promptly and efficiently, ensuring a satisfactory outcome.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance service quality and resolve complex issues.
- Stay updated on company services and industry trends to provide informed assistance.
Qualifications
- High school diploma or equivalent; further education in customer service or communication is beneficial.
- Proven experience in a customer service role, preferably in the construction or related industry.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and the capacity to think critically.
- Proficient in using customer service software and CRM systems.
- Ability to work independently while also being a collaborative team player.
- Familiarity with construction terminology and processes is a plus.
Why Join DEW Construction Corp?
At DEW Construction Corp, we believe that our employees are our greatest asset. Here are some of the benefits of working with us:
- Flexible work hours that allow for a healthy work-life balance.
- Competitive salary and performance-based incentives.
- Comprehensive training program to support your professional growth.
- Opportunities for advancement within the company.
- A collaborative and supportive work culture.
- Health benefits, including medical, dental, and vision coverage.
How to Apply
If you are passionate about customer service and eager to become part of our innovative team, we want to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be an excellent fit for the Work From Home Customer Service Job at DEW Construction Corp.
Conclusion
DEW Construction Corp is committed to providing exceptional service to our clients, and our work from home customer service job is instrumental in achieving this goal. We invite you to join a team that values hard work, dedication, and the relentless pursuit of excellence. If you are ready to take the next step in your career with DEW Construction Corp, apply today!
FAQs
- 1. What does a typical work day look like for a Customer Service Representative?
- A typical day includes managing customer inquiries via phone, email, or chat, providing information about our services, resolving issues, and documenting interactions.
- 2. Will I receive any training for this position?
- Yes, we provide comprehensive training to all new hires, ensuring they are well-equipped to handle customer inquiries and represent our company professionally.
- 3. Is this position full-time or part-time?
- This Work From Home Customer Service Job is available as a full-time position, but we may consider part-time applicants based on business needs.
- 4. What are the working hours for this role?
- The working hours can be flexible, but coverage is needed during standard business hours, Monday through Friday. Specific shifts will be discussed during the interview process.
- 5. Do I need to have experience in the construction industry?
- While experience in the construction industry can be beneficial, it is not a requirement. We are looking for individuals with strong customer service skills and a willingness to learn.
