Industry: Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Work from Home PC Support Specialist
Are you looking for a flexible work-from-home opportunity? Do you thrive in a technical environment and have a passion for helping others? If so, Donaldson, a global leader in filtration technology, is seeking a dedicated Work from Home PC Support Specialist to join our team in Bloomington, Minnesota. This role offers the unique opportunity to work from the comfort of your own home while providing essential technical support to our employees across the globe.
About Donaldson
Since our inception in 1915, Donaldson has been a pioneer in the filtration industry. With a strong commitment to innovation and sustainability, we provide solutions to a wide range of markets, including aerospace, automotive, and industrial sectors. Our mission is to provide the best filtration solutions, ensuring clean air and protecting critical machinery. We value our employees and promote a culture of growth, collaboration, and work-life balance.
Job Description
As a Work from Home PC Support Specialist, you will play a vital role in ensuring that our team members have the technical support they need to perform at their best. You will be responsible for providing expert-level assistance for PC-related issues, troubleshooting hardware and software problems, and ensuring our systems run efficiently.
Key Responsibilities:
- Provide first-level technical support and troubleshooting assistance to employees.
- Resolve hardware and software issues related to PCs, printers, and other peripherals.
- Install, configure, and maintain desktop systems and applications.
- Document and track support requests using our customer support management system.
- Collaborate with other IT team members to enhance support processes and improve service quality.
- Educate employees on best practices regarding IT security and software usage.
- Remain current with company technology upgrades and IT advancements.
Qualifications:
- Proven experience in a technical support or help desk role, preferably in a remote setting.
- Strong understanding of Windows operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with ITIL processes and best practices is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented approach.
- Ability to work independently and as part of a team.
- A reliable internet connection and a quiet home office space.
Why Work at Donaldson?
At Donaldson, we take pride in nurturing our employees’ professional growth and providing a supportive work environment. Some of the benefits you can expect include:
- Flexible work hours to enhance work-life balance.
- Comprehensive training and career development programs.
- Health, dental, and vision insurance options.
- Generous paid time off and holiday policies.
- Employee wellness programs and resources.
How to Apply
If you’re ready to join a dynamic and collaborative team that values your expertise, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and why you are an ideal fit for the Work from Home PC Support Specialist position.
Conclusion
At Donaldson, we’re committed to fostering innovation, leading the filtration industry, and empowering our employees. If you are passionate about technology and providing top-notch support to others, apply today to become our next Work from Home PC Support Specialist and help us make a difference!
