Industry: Hospitality
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Eldorado Hotel and Spa
Located in the historic and vibrant city of Santa Fe, New Mexico, Eldorado Hotel and Spa is a premium destination for travelers seeking luxury and relaxation. With our rich adobe architecture and serene spa services, we provide an unparalleled experience to our guests. As we continue to grow, we are looking for a dedicated individual to join our front desk team for a 20 hrs a week job that allows for a healthy work-life balance.
About the Role
As a Part-Time Front Desk Associate, you will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable stay from check-in to check-out. This position offers flexible hours, making it ideal for students, parents, and anyone looking to supplement their income.
Key Responsibilities
- Warmly welcome guests upon arrival and provide exceptional service throughout their stay.
- Check-in and check-out guests efficiently, ensuring all information is entered accurately into our hotel management system.
- Assist guests with inquiries and provide information about the hotel’s amenities and local attractions.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Process reservations and room assignments in compliance with company procedures.
- Maintain a clean and organized front desk area and lobby that reflects the hotel’s standards.
- Coordinate with housekeeping and maintenance staff to ensure all rooms are ready for incoming guests.
- Conduct nightly audits and assist with end-of-day reporting as needed.
Requirements
- High school diploma or equivalent; some college education is a plus.
- Previous experience in hospitality or customer service is preferred.
- Strong communication skills, both verbal and written.
- Ability to multitask and remain calm under pressure.
- Proficient in basic computer skills; experience with hotel management software is a plus.
- Availability to work a flexible schedule, including weekends and holidays.
- A keen eye for detail and a team-oriented attitude.
Why Work at Eldorado Hotel and Spa?
At Eldorado, we believe that our employees are our greatest asset. Working with us not only means being part of a diverse and inclusive team but also enjoying a fulfilling career in one of the most iconic settings in Santa Fe. Here are some of the benefits you will enjoy when you join our team:
- Flexible Hours: Enjoy a part-time schedule that allows you to spend time on personal pursuits.
- Employee Discounts: Take advantage of exclusive discounts on hotel services, dining, and spa treatments.
- Continuing Education: Access opportunities for professional development and training.
- Fun Work Environment: Work in a beautiful resort setting with a supportive and friendly team.
Conclusion
If you are looking for a rewarding 20 hrs a week job where you can make a difference in the lives of our guests while enjoying a supportive work environment, we invite you to apply for the Part-Time Front Desk Associate position at Eldorado Hotel and Spa. We look forward to welcoming you to our team!
FAQs
1. What is the typical schedule for the Part-Time Front Desk Associate position?
The typical schedule involves working 20 hours a week, with shifts varying throughout the week, including weekends and holidays.
2. Does Eldorado Hotel and Spa offer any training for new employees?
Yes, we provide comprehensive training for all new hires to ensure you are equipped with the skills and knowledge needed for success in your role.
3. Can I work additional hours if I want to?
While the position is set for 20 hours a week, we occasionally have opportunities for extra shifts based on business needs and your availability.
4. Is prior experience in hospitality necessary for this job?
Previous experience in hospitality or customer service is preferred but not required. We value a positive attitude and willingness to learn.
5. What qualities make an ideal candidate for this position?
An ideal candidate is friendly, detail-oriented, adaptable, and has excellent communication skills, along with a passion for providing outstanding guest service.
