Join Our Team as a 911 Call Center Operator at Pentecom Inc.

Industry: Emergency Services

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

Full Job Description

Join Our Team as a 911 Call Center Operator

About Us

Pentecom Inc. is a leading emergency response communications company located in the heart of Palestine, Louisiana. Our mission is to provide urgent and efficient services to our community by connecting citizens in distress with the vital assistance they need. As a pioneer in the field, we pride ourselves on employing a team of dedicated professionals who are committed to saving lives and enhancing the safety of our community. With a robust training program and supportive work environment, we equip our employees with the tools they need to excel in emergency situations.

Position Overview

We are currently seeking compassionate, skilled, and resilient individuals for a 911 call center job at Pentecom Inc. As a 911 Call Center Operator, you will play a critical role in responding to emergencies by interacting with callers and emergency responders to dispatch aid promptly and efficiently. You will be the first line of support during critical incidents, and your performance can have a direct impact on the lives of others.

Key Responsibilities

Answer 911 emergency calls quickly and calmly.
Gather crucial information from callers, including location, nature of the emergency, and any other relevant details.
Prioritize emergencies based on urgency and severity.
Dispatch appropriate emergency services, including police, fire, and medical teams.
Maintain effective communication with emergency responders throughout the incident.
Provide pre-arrival instructions to callers as needed.
Document call details accurately in the computer-aided dispatch (CAD) system.
Assist in non-emergency inquiries and provide necessary information as required.
Participate in training sessions and ongoing professional development to stay current on best practices and technologies.
Work collaboratively with team members and supervisors to improve response strategies.

Qualifications

High school diploma or equivalent required; further education in communications, public safety, or a related field is a plus.
Previous experience in a call center, emergency services, or law enforcement field is highly desirable.
Excellent verbal and written communication skills.
Ability to handle high-pressure situations with composure.
Strong problem-solving skills and the ability to think critically in emergencies.
Proficient in computer systems and technology; familiarity with CAD systems is a plus.
Ability to work flexible hours, including nights, weekends, and holidays.
Must pass a background check and have no disqualifying criminal history.

What We Offer

Competitive salary and benefits package, including health, dental, and vision insurance.
Pension plan and retirement savings options.
Paid time off, including vacation and sick days.
Comprehensive training program to prepare you for the role.
Opportunities for professional development and career advancement.
A supportive work environment where your contributions matter.
The chance to make a significant impact in your community.

Working at Pentecom Inc.

Joining Pentecom Inc. means being part of a dedicated team that values integrity, teamwork, and compassion. We understand that the work we do is challenging but incredibly rewarding. As a 911 Call Center Operator, you will not only receive competitive compensation but also the satisfaction of serving those in need during their most challenging times. Our strong sense of community drives us to be our best every day.

Conclusion

If you are ready to take on the challenge of a rewarding career in emergency response, we invite you to apply for the 911 call center job at Pentecom Inc. Together, we can uphold the safety and well-being of our community by providing essential and timely support in times of crisis. Apply today to become a vital part of our mission.