Industry: Aviation and Transportation
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as an Airport Customer Agent
Are you passionate about providing outstanding customer service in a fast-paced environment? Do you thrive on solving problems and ensuring a seamless experience for travelers? If yes, then Celanese has the perfect opportunity for you in our innovative team located in Irving, Texas!
About Us
Celanese is a global technology and specialty materials company delivering innovative solutions and value to customers around the world. With a commitment to sustainability and excellence, we pride ourselves on fostering an inclusive environment where all employees can thrive. Our team members are dedicated, resourceful, and motivated, which is why we’re seeking individuals who share our values to become Airport Customer Agents.
Position Overview
The Airport Customer Agent position plays a crucial role in creating positive experiences for our passengers. You will be responsible for ensuring that travelers receive exceptional service, assistance with inquiries, and support throughout their airport journey.
Key Responsibilities
- Greet and welcome passengers as they arrive at the airport.
- Assist travelers with check-in processes, bag drop-off, and boarding procedures.
- Address passenger inquiries regarding flight schedules, ticketing, baggage policies, and services.
- Manage passenger complaints or concerns with empathy and professionalism.
- Coordinate with various departments to resolve issues quickly and efficiently.
- Ensure compliance with safety and security regulations.
- Maintain accurate records of customer interactions and transactions.
- Provide information about airport facilities and services available to passengers.
- Assist in preparing reports related to passenger needs and feedback.
- Participate in ongoing training and development programs to enhance customer service skills.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Previous experience in customer service or a related field is ideal.
- Strong communication and interpersonal skills.
- Ability to remain calm and respond effectively in stressful situations.
- Basic computer proficiency and familiarity with ticketing systems.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Willingness to learn and adapt to new procedures and policies.
Skills Required
- Excellent verbal and written communication skills
- Problem-solving abilities
- Strong organizational skills
- Attention to detail
- Ability to multitask in a fast-paced environment
- Team player with a positive attitude
Why Work with Us?
At Celanese, we believe that our employees are our greatest asset. We offer a comprehensive benefits package that includes the following:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holiday pay
- Opportunities for professional growth and advancement
- Supportive and collaborative work environment
This is an opportunity to grow!
If you have a passion for helping others and thrive in a dynamic setting, the Airport Customer Agent job at Celanese is the right fit for you. We are dedicated to nurturing talent and providing our team members with opportunities to learn and advance.
Application Process
To apply for the Airport Customer Agent job, please submit a resume and a cover letter detailing your relevant experience and why you wish to join Celanese. We are looking to fill this position soon and would love to meet passionate candidates who are excited about the opportunity to enhance passenger experiences.
Conclusion
Don’t miss out on being part of a globally recognized company committed to excellence and sustainability. Come and be a part of our innovative team at Celanese, where your contributions truly matter. Apply today for the Airport Customer Agent job and take the first step towards an enriching career!
