Industry: Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Puget Sound Energy’s Remote Team: Customer Service Representative
About Us
At Puget Sound Energy (PSE), we believe in powering the future together. Located in the beautiful city of Bellevue, Washington, we are a forward-thinking utility company committed to delivering reliable energy solutions, enhancing sustainability, and creating a positive impact on our communities. Our team is dedicated to innovation, customer service excellence, and environmental stewardship. We pride ourselves on being an inclusive workplace that values diversity and empowers our employees to grow and succeed. Join us as we lead the way in providing cost-effective and clean energy solutions.
Job Overview
Are you eager to work in a dynamic environment from the comfort of your own home? Puget Sound Energy is seeking a Customer Service Representative to join our remote team, specifically focusing on AT&T online jobs. This role is pivotal in ensuring our customers receive the highest level of service and support as they utilize our diverse energy solutions.
Key Responsibilities
- Provide exceptional customer service to clients via phone, chat, and email, specifically addressing inquiries related to AT&T services paired with PSE offerings.
- Assist customers in understanding and navigating our online platforms and tools, ensuring a seamless experience.
- Resolve customer complaints efficiently and effectively while maintaining a positive attitude.
- Collaborate with other departments to streamline processes and enhance overall customer satisfaction.
- Educate customers about energy-saving options and services available through PSE and maintain current knowledge about industry trends and competitor services.
- Maintain accurate records and documentation of customer interactions in our database.
- Participate in ongoing training and development programs to enhance your skills and knowledge of PSE and AT&T services.
Benefits of Working with Us
Working with Puget Sound Energy offers numerous advantages, including:
- Flexible work environment with the opportunity to work from home, focusing on AT&T online jobs.
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance packages.
- 401(k) retirement plan with company matching.
- Generous paid time off (PTO) and paid holidays.
- Ongoing employee training and development opportunities.
- Diversity and inclusion initiatives to promote a supportive workplace.
- Access to employee discounts on PSE services.
Qualifications
To be successful in this position, you must meet the following criteria:
- High school diploma or equivalent; a degree in communications, business, or a related field is preferred.
- Proven experience in customer service, preferably in an online or remote setting.
- Familiarity with AT&T services or telecommunications experience is a significant plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities, with a customer-centric approach.
- Ability to work independently in a fast-paced environment.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Job Type
This is a full-time position, with a focus on AT&T online jobs, that requires flexibility in scheduling, including evenings and weekends, to meet customer needs.
Application Process
If you are excited about the opportunity to join our team at Puget Sound Energy and contribute to the future of energy solutions, we invite you to apply. Please submit your resume along with a cover letter detailing your experience and why you are a great fit for our Customer Service Representative position. Together, we can make a difference!
Conclusion
At Puget Sound Energy, we are more than just an energy provider. We are a team committed to excellence, innovation, and sustainability. Whether you’re starting your career or looking to make a change, there’s a place for you with us. Embrace the future of energy solutions and apply today for our Customer Service Representative position, focusing on AT&T online jobs!
Frequently Asked Questions (FAQs)
1. What is the work schedule for this position?
The position is full-time and may require flexibility to work evenings and weekends, based on customer demand.
2. Do I need prior experience in the energy sector to apply?
No, previous experience in the energy sector is not required, although familiarity with AT&T services is a plus.
3. What tools will I need to work from home?
All team members will need a reliable internet connection, a computer equipped with appropriate software, and access to our online platforms and training resources.
4. Are there opportunities for career advancement?
Yes, Puget Sound Energy prioritizes employee development, offering ongoing training and potential pathways to advance within the company.
5. How do I know if my application has been received?
Upon submitting your application, you will receive a confirmation email. Our HR team will reach out to you regarding the status of your application and any next steps.
