Industry: Banking and Finance
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Call Center Customer Service Representative at SouthState Bank
About Us
SouthState Bank is a community-oriented financial institution, proudly serving the Charleston area and beyond. With a commitment to providing our customers with the highest level of service, we strive to create a supportive and engaging work environment for our employees. We recognize the importance of teamwork and are dedicated to fostering professional growth. Join us in making a difference in our customers’ lives through our core values of integrity, collaboration, and excellence.
The Role
We are looking for enthusiastic individuals to fill multiple call center English jobs at our Charleston, South Carolina location. As a Call Center Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide exceptional service and support via phone, email, and chat. You will assist clients with inquiries related to their accounts, banking products, and services.
Key Responsibilities
- Engage with customers through various communication channels to address their inquiries and resolve issues.
- Provide detailed information about banking products and services to educate customers.
- Handle customer complaints with empathy and professionalism, ensuring quick resolutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with colleagues and management to improve the overall customer experience.
- Participate in continuous training opportunities to enhance your skills and knowledge.
Who We Are Looking For
The ideal candidate for our call center English jobs is someone who possesses a passion for helping others and a commitment to providing exceptional service. You should be comfortable communicating with a diverse customer base and have a positive attitude. We value candidates who are reliable, proactive, and adaptable.
Qualifications
- High school diploma or equivalent; further education is a plus.
- Previous experience in customer service, particularly in a call center environment, is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment with a focus on teamwork.
- Familiarity with banking products and services is a plus, but not required.
Benefits
At SouthState Bank, we believe in taking care of our employees. We offer a competitive salary along with a comprehensive benefits package, including:
- Health, dental, and vision insurance.
- Retirement savings plans with company matching.
- Generous paid time off and sick leave.
- Professional development opportunities, including training and advancement.
- Employee discounts on banking services.
Why SouthState Bank?
Joining our team means becoming part of a values-driven organization that prioritizes the needs of our customers and community. We offer a supportive work environment where your contributions are recognized and celebrated. By working at SouthState Bank, you will have the opportunity to grow your career while making a positive impact in the lives of our customers.
How to Apply
If you’re excited about the opportunity to work in a dynamic call center environment and are ready to help customers navigate their banking needs, we want to hear from you! Please submit your application along with your resume and cover letter detailing your relevant experience.
Conclusion
We are looking for dedicated individuals who are eager to be part of our mission at SouthState Bank. If you possess a passion for customer service and enjoy working in a team-oriented environment, we encourage you to apply for our available call center English jobs. Join us in delivering exceptional service and support to our valued customers!
Frequently Asked Questions (FAQs)
- What qualifications do I need to apply for the Call Center Customer Service Representative position?
A high school diploma or equivalent is required. Previous customer service experience, especially in a call center, is preferred.
- What hours will I be working?
The call center operates during various hours, including evenings and weekends. Flexibility is a key requirement.
- Is training provided for this position?
Yes, we provide comprehensive training to ensure you have the knowledge and skills needed to succeed in this role.
- Are there opportunities for advancement within the company?
Absolutely! SouthState Bank values professional development, and we encourage employees to pursue growth opportunities.
- What employee benefits does SouthState Bank offer?
We offer a competitive benefits package, including health insurance, retirement plans, paid time off, and employee discounts.
