Industry: Customer support
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team: Call Center Jobs From Home Part Time at ServiceNow
About Us
ServiceNow is a leading provider of digital workflows, enhancing organizations’ ability to deliver exceptional customer experiences. Our dedication to innovation is driven by our diverse and talented workforce dedicated to bridging the gap between people and technology. Based in the technological hub of Santa Clara, California, we pride ourselves on creating an inclusive work environment that encourages every employee to thrive. We are thrilled to announce the opening for part-time call center jobs from home, offering an opportunity to connect your talents with our mission.
Position Overview
As a part-time remote call center representative at ServiceNow, you will play a pivotal role in providing exceptional customer support while working from the comfort of your home. This position is perfect for individuals seeking flexibility in their work hours, whether you are pursuing academic endeavors, managing family obligations, or simply seeking a secondary source of income.
Key Responsibilities
- Handle incoming customer inquiries via phone and chat in a timely and courteous manner.
- Resolve customer issues with an emphasis on excellent service and customer satisfaction.
- Document customer interactions accurately in our ticketing system, ensuring all issues are tracked appropriately.
- Provide product information to customers and help them navigate our services effectively.
- Collaborate with team members to enhance processes and improve customer experience.
- Participate in training and development to identify opportunities for professional growth.
- Contribute to team goals and maintain a positive work environment.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous experience in a customer service role, preferably in a call center environment.
- Exceptional communication skills, both written and verbal.
- Ability to work independently with minimal supervision while adhering to performance goals.
- Proficient in using computers and standard software applications (e.g., MS Office, CRM software).
- Excellent problem-solving skills with a keen attention to detail.
- Availability to work flexible hours, including evenings and weekends as required.
What We Offer
Joining ServiceNow comes with a host of benefits that enhance your career and personal growth:
- Flexible work schedule tailored to your needs.
- Comprehensive training and development programs.
- Competitive hourly wage with opportunities for performance-based raises.
- Supportive work environment promoting work-life balance.
- Access to employee resources, wellness programs, and company events.
Why ServiceNow?
At ServiceNow, we believe that our employees are our greatest asset. We cultivate a culture of collaboration, innovation, and enthusiasm, empowering our team members to make a meaningful impact in the organization and the communities we serve. Working here is not just about a job; it’s about being part of a transformative journey. We encourage individuals from all backgrounds to apply, as diversity enriches our perspectives and results.
How to Apply
If you are passionate about providing top-notch customer service and meet the requirements we outlined, we invite you to submit your application for our call center jobs from home part-time position. Join us in making a meaningful difference through exceptional service delivery.
Conclusion
ServiceNow is at the forefront of a digital transformation— and we want you to be a part of it! By applying for our part-time call center jobs from home, you are taking the first step towards a fulfilling career that promises growth, learning, and impact. We look forward to receiving your application and potentially welcoming you to our dynamic team!
Frequently Asked Questions
- 1. What are the work hours for this part-time position?
The hours are flexible and can be discussed during the interview process, accommodating evenings and weekends as necessary. - 2. Do I need to have prior call center experience?
Previous experience in customer service or a call center is preferred but not mandatory, as comprehensive training will be provided. - 3. Is this a permanent position or temporary?
This is a part-time, permanent position with opportunities for full-time employment based on performance and business needs. - 4. What equipment do I need to work from home?
You will need a reliable internet connection, a computer, and a headset for the audio component of your work. Specific requirements will be discussed during the onboarding process. - 5. How can I grow within the company?
ServiceNow invests in your professional development through training programs and career pathways that allow you to advance based on your interests and performance.
