Industry: Healthcare
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join the Team at Straub Medical Center: Call Center Local Account Job Hiring
Welcome to Straub Medical Center, where compassion meets excellence. Nestled in the heart of Honolulu, Hawaii, we pride ourselves on delivering outstanding healthcare services to our community. Our dedicated team is committed to improving the health and well-being of our patients, and we believe that our success lies in our skilled and compassionate staff. If you’re looking for a rewarding career that allows you to make a positive impact on the lives of others, we invite you to explore our call center local account job hiring opportunity!
Why Straub Medical Center?
Straub Medical Center is not just a healthcare provider; we are a family. With a rich history of serving the people of Hawaii, we offer a unique work environment that fosters growth, learning, and community engagement. Here’s what makes us different:
- Patient-Centric Approach: Our philosophy is centered around providing exceptional patient care with compassion and integrity.
- Diverse Workforce: We celebrate diversity and are committed to creating an inclusive workplace for all employees.
- Career Growth Opportunities: At Straub, we believe in supporting our employees’ professional development through continuous training and advancement opportunities.
- Supportive Environment: Our team-oriented setting creates an atmosphere of collaboration, ensuring that everyone feels valued and heard.
Position Overview
As a Call Center Local Account Specialist, you will play a vital role in supporting our patients and fostering a positive healthcare experience. Your focus will be on managing local accounts for our patients, ensuring that their needs are met effectively and efficiently. This position requires excellent communication skills, problem-solving abilities, and a genuine passion for helping others.
Key Responsibilities:
- Manage inbound calls from patients and healthcare providers, addressing inquiries and resolving issues related to local accounts.
- Coordinate with various departments to provide accurate information and support for patient accounts.
- Document interactions and maintain detailed records of patient communications in our systems.
- Follow up on outstanding inquiries and ensure timely resolutions.
- Provide excellent customer service while adhering to privacy and confidentiality policies.
- Assist in the training and onboarding of new staff as needed.
Qualifications:
The ideal candidate for the Call Center Local Account position will possess the following qualifications:
- High school diploma or equivalent; a degree in healthcare administration or related field is a plus.
- Previous experience in a call center or healthcare setting preferred.
- Exceptional verbal and written communication skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficient in using computer systems and software applications.
- Ability to work collaboratively in a team-oriented environment.
What We Offer:
Joining Straub Medical Center means more than just a job; it’s an opportunity to build a meaningful career. We offer a competitive salary and benefits package, which includes:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holiday pay.
- Continuous training and professional development programs.
- Employee wellness programs and resources.
Our Commitment to Diversity and Inclusion
At Straub Medical Center, we believe that diversity enhances our workplace and the care we provide our patients. We celebrate the unique backgrounds, experiences, and perspectives of our employees. Everyone has a voice, and we are committed to fostering an environment where all individuals feel safe, valued, and inspired to achieve their best.
Conclusion
If you want to be part of a vibrant and compassionate healthcare team that genuinely makes a difference in the lives of our patients, we encourage you to apply for our Call Center Local Account position. We are excited to learn about your skills, passion, and how you can contribute to the Straub Medical Center family.
Frequently Asked Questions (FAQs)
- What does a typical day look like for a Call Center Local Account Specialist at Straub Medical Center?
A typical day includes managing inbound patient inquiries, coordinating with various departments, documenting calls, and ensuring patient issues are resolved in a timely manner. - Is prior healthcare experience required for this position?
While prior experience in a healthcare call center setting is preferred, we are open to training motivated individuals who have strong customer service skills. - What kind of training will be provided to new employees?
New employees will receive comprehensive training on our systems, processes, and customer service protocols to ensure a smooth onboarding experience. - Are there opportunities for career advancement at Straub Medical Center?
Absolutely! We offer continuous training and development programs to help employees grow and advance within our organization. - What is the work schedule for this position?
The work schedule may vary, including options for full-time or part-time shifts, with some evenings and weekends required depending on the needs of the center.
