Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Marotta Controls as a Night Shift Call Centre Representative
Are you looking for a rewarding opportunity to work in a dynamic environment while enjoying the flexibility of a night shift? Marotta Controls, located in Montville, New Jersey, is seeking enthusiastic and customer-focused individuals to join our team as Night Shift Call Centre Representatives.
About Us
At Marotta Controls, we are pioneers in developing cutting-edge control systems and components for a variety of industries, including aerospace, defense, and industrial applications. With a commitment to innovation and excellence, our dedicated team ensures that we meet and exceed our customers’ expectations. Our company culture is built around teamwork, integrity, and a passion for service. We take pride in our employees and provide an inclusive work environment that fosters personal and professional growth.
Position Overview
The Call Centre Job Night Shift at Marotta Controls involves working in a fast-paced environment where you will be the first point of contact for our customers. You will play a crucial role in maintaining our commitment to customer satisfaction. Your primary responsibilities will include answering incoming calls, resolving customer inquiries, and providing information about our products and services.
Key Responsibilities
- Handle inbound calls from customers and address their needs in a professional and courteous manner.
- Resolve customer inquiries by providing information and troubleshooting issues.
- Document customer interactions and maintain accurate call logs.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Collaborate with team members to improve processes and enhance customer experience.
- Adhere to all company policies and procedures, including compliance and confidentiality standards.
Qualifications
- High School Diploma or equivalent; further education or certifications in customer service is a plus.
- Minimum of 1-2 years of experience in a call centre or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using computers and various software applications, including CRM systems.
- Willingness to work night shifts, including weekends and holidays.
Why Join Marotta Controls?
At Marotta Controls, we believe that our employees are our greatest asset. Here are a few reasons to consider applying for a call centre job night shift with us:
- Flexible Scheduling: Enjoy the benefits of working night shifts while maintaining a work-life balance.
- Competitive Compensation: We offer a salary that reflects your skills and experience, along with performance incentives.
- Comprehensive Benefits Package: Access to health insurance, dental and vision plans, and retirement savings options.
- Career Development: Opportunities for professional growth and training programs to enhance your skills.
- Team Environment: Work alongside a supportive team that values collaboration and innovation.
Work Environment
The work environment at Marotta Controls is designed to promote employee welfare and productivity. As a Night Shift Call Centre Representative, you will be part of a team that works diligently to provide outstanding service to our customers. We understand the unique challenges of working nights and offer a comfortable workspace equipped with the latest technology to help you succeed.
How to Apply
If you are motivated, passionate about customer service, and looking for a call centre job night shift in Montville, New Jersey, we encourage you to apply. Join us at Marotta Controls and be part of a team that’s dedicated to making a difference in the industry!
Conclusion
In summary, if you’re seeking a night shift position that offers the opportunity to excel and grow in your career, Marotta Controls is the perfect place for you. We invite you to apply today and become an integral part of our success story. Let’s redefine excellence together!
FAQs
1. What are the typical hours for the night shift?
The typical night shift hours are from 10 PM to 6 AM, but specific hours may vary based on operational needs.
2. Is training provided for new employees?
Yes, we provide comprehensive training for all new employees to ensure you are well prepared for your role.
3. Can I work part-time hours in this position?
This position is primarily for full-time employment; however, part-time opportunities may be available based on demand.
4. Will I have the opportunity to advance my career at Marotta Controls?
Yes, we are committed to the growth of our employees and offer numerous opportunities for advancement within the company.
5. Are there any benefits for working the night shift?
Yes, we offer additional night shift differential pay and may provide perks such as meals and transportation assistance depending on the duration of your shifts.
