Industry: Financial Services
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Service Representative
Location: Folkestone, United Kingdom
About Us
Capital One Financial is committed to providing reliable banking and credit solutions to customers around the globe. Headquartered in McLean, Virginia, we pride ourselves on our innovative approach to customer service and financial technology. With a focus on creating a culture that empowers our employees, we believe that great service begins with happy, motivated people.
The Role
If you are looking for call centre jobs in Folkestone, Capital One Financial is excited to announce an opening for a Customer Service Representative. In this role, you will be the first point of contact for our customers, helping to address their needs and deliver exceptional service across various financial products.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Provide accurate information and solve customer queries related to our products.
- Document customer interactions thoroughly and accurately in our systems.
- Assist customers with transactions and ensure they are satisfied with our services.
- Work collaboratively with teammates and contribute to a positive team environment.
- Participate in training and development sessions to enhance your skills.
- Adhere to compliance guidelines and company policies while interacting with customers.
Who You Are
You are passionate about making a difference in people’s lives and thrive in challenging environments. You have excellent communication skills and a knack for problem-solving. Your ability to connect with customers while remaining composed under pressure makes you an ideal candidate for this role.
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred.
- Previous experience in customer service or a call centre environment is a plus.
- Strong verbal and written communication skills.
- Comfortable using technology and computer systems.
- Ability to handle difficult conversations with empathy and professionalism.
- Flexibility to work varying shifts, including weekends and holidays.
What We Offer
At Capital One Financial, we understand that our success depends on our employees. In addition to competitive salaries, we offer:
- Comprehensive training programs that support your growth and development.
- Access to a wide range of benefits including health, dental, and retirement plans.
- Opportunities for career advancement within the company.
- A vibrant workplace culture that encourages teamwork and collaboration.
- Employee discounts and financial wellness programs.
How to Apply
If you are interested in pursuing call centre jobs in Folkestone and want to be part of a dynamic team at Capital One Financial, we would love to hear from you! Submit your application along with your CV detailing your relevant experience.
Conclusion
Joining Capital One Financial means being part of a forward-thinking company that values its employees and customers alike. This role not only offers a chance to kickstart your career in the financial sector but also provides an opportunity to make a real impact in customers’ lives. Don’t miss your chance to be part of something great!
