Industry: Education
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Management Specialist
Location: Batesville, Arkansas
About Us
Lyon College, nestled in the charming town of Batesville, Arkansas, is a distinguished institution known for its commitment to providing high-quality education and fostering a vibrant campus life. With an unwavering focus on student success, Lyon College is dedicated to maintaining a supportive and inclusive environment for all students. As a leader in liberal arts education, Lyon College offers various academic programs and a wide array of student services, making it an ideal workplace for those passionate about customer management and enriching the student experience.
Position Overview
We are seeking a dedicated and dynamic Customer Management Specialist to join our team at Lyon College. This key position falls within the niche of capita customer management jobs, focusing on enhancing our engagement with students, alumni, and prospective students. You will play a crucial role in ensuring our customers—students and their families—feel valued and supported throughout their journey at Lyon College.
Key Responsibilities
- Serve as the primary point of contact for students, parents, and alumni for inquiries regarding admissions, coursework, and campus services.
- Develop and implement customer service initiatives to enhance student satisfaction and streamline our response processes.
- Analyze customer feedback to identify opportunities for improvement in student services and engagement strategies.
- Provide timely and informative communication regarding college initiatives, events, and updates.
- Work collaboratively with academic and administrative departments to facilitate a seamless customer experience.
- Conduct regular outreach to prospective students to nurture relationships and provide necessary support throughout the admissions process.
- Assist in organizing events and workshops aimed at improving engagement and fostering a sense of community among students.
- Maintain accurate records of interactions and feedback in our customer relationship management (CRM) systems.
Qualifications
- Bachelor’s degree in business management, communications, or a related field.
- Minimum of 2 years of experience in customer service or client management, preferably in an educational setting.
- Exceptional interpersonal and communication skills, with an aptitude for addressing concerns and providing effective solutions.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently as well as part of a team within a fast-paced environment.
What We Offer
At Lyon College, we value our employees and are committed to creating a rewarding work environment. As a Customer Management Specialist, you will enjoy numerous benefits, which include:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Generous retirement plans and employee assistance programs.
- Professional development opportunities to cultivate your skills.
- A friendly and inclusive workplace culture that reflects our commitment to diversity.
- Access to college facilities including libraries, fitness centers, and recreational programs.
Why Choose Lyon College?
Choosing Lyon College means becoming part of a vibrant community that is committed to excellence in education and student services. Here are just a few reasons to consider joining our team:
- Diversity and Inclusion: We celebrate diversity in our student body and faculty, fostering a culture of respect and understanding.
- Innovative Environment: Lyon College encourages innovative thinking and creative problem-solving to enhance the educational experience for students.
- Impactful Work: Your role directly contributes to student success, making a meaningful difference in their academic journey.
Application Process
If you’re passionate about customer service and excited about the opportunity to contribute to the Lyon College community, we encourage you to apply. Please prepare your resume, a cover letter detailing your experiences related to customer management, and three references. Submit your application as soon as possible as we will be reviewing applications on a rolling basis until the position is filled.
Conclusion
Joining Lyon College as a Customer Management Specialist offers an incredible chance to be a part of a supportive educational environment. If you have the skills and passion for customer service, we look forward to seeing how you can contribute to our mission of enriching the student experience.
Frequently Asked Questions
- What is a typical day like for a Customer Management Specialist at Lyon College? A typical day involves frequent communication with students, attending meetings with departmental teams, and engaging in analysis of feedback to improve services.
- Are there opportunities for career advancement in this position? Yes, Lyon College provides ample opportunities for professional development and advancement based on performance and contributions.
- Will I need to travel for this position? Travel will be minimal and primarily limited to local events or outreach activities.
- How does Lyon College support ongoing professional development? We offer workshops, training sessions, and support for attending events and conferences related to education and customer service.
- What kind of work-life balance can I expect? Lyon College values work-life balance and promotes a culture that encourages employees to take care of their well-being.
