Industry: Energy Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Us at QEP Resources as a Chat Customer Service Representative
Are you looking for a flexible work-from-home opportunity where you can make a real difference in customers’ lives? Do you have a passion for providing excellent customer service? QEP Resources, located in the vibrant city of Denver, Colorado, is searching for dedicated individuals to join our team as Chat Customer Service Representatives. At QEP Resources, we specialize in providing innovative energy solutions, and we believe that outstanding customer service is the heart of our business.
About Us
QEP Resources is a leading provider of oil and natural gas exploration services. Our mission is to deliver profitable exploration and production of energy resources while maintaining a commitment to sustainability and environmental responsibility. We pride ourselves on fostering a collaborative work culture that values each employee’s contributions. As we expand our operations, we are excited to open up opportunities for talented individuals to join our customer service team, working remotely from the comfort of their homes.
Your Role
As a Chat Customer Service Representative at QEP Resources, you will play a crucial role in supporting our customers through various online channels. This position enables you to assist customers with inquiries, resolve issues, and provide product information through live chat technology. You will be the friendly voice that guides our customers, helping them navigate their energy needs effectively.
Key Responsibilities
- Engage with customers via live chat, providing accurate and timely responses to inquiries.
- Assist customers in troubleshooting account issues and resolving service-related problems.
- Educate customers about our products and services, ensuring they understand how to use them effectively.
- Document customer interactions and feedback in our CRM system for future reference.
- Collaborate with other team members and departments to enhance the customer experience.
- Stay up-to-date with our offerings, policies, and industry trends to provide the best service possible.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Previous experience in customer service, preferably in a chat support environment.
- Exceptional written communication skills with a strong focus on customer satisfaction.
- Ability to handle multiple chats and multitask in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
- Familiarity with CRM software and live chat systems is a plus.
What We Offer
At QEP Resources, we believe in fostering a positive work environment and offering our employees the best benefits possible. When you join our team, you’ll enjoy:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Flexible work hours and the ability to work from home.
- Ongoing training and professional development opportunities.
- A supportive and inclusive workplace culture.
- Employee recognition programs and incentives.
Why Work With Us?
At QEP Resources, you are not just an employee; you are an integral part of our family. We believe that our employees are the key to our success, and we are committed to creating an environment where everyone can thrive. Working remotely allows you to balance your professional and personal life while contributing to a company dedicated to excellence.
Application Process
If you’re ready to embark on this exciting journey with us in the field of chat customer service jobs work from home, we invite you to apply. Please submit your resume and a cover letter detailing your experience and why you are interested in this position. We look forward to reviewing your application and potentially welcoming you to our QEP Resources team!
Conclusion
The Chat Customer Service Representative role at QEP Resources is not just a job; it’s an opportunity to grow your career in a supportive and dynamic environment. If you have a passion for helping others and an interest in the energy sector, we would love to hear from you. Take the next step in your career by joining a company that values innovation, support, and customer satisfaction.
Frequently Asked Questions (FAQs)
- What are the working hours for this position?
Our chat customer service representatives work flexible hours to accommodate customer needs, so you can choose shifts that best fit your schedule. - Is training provided for new employees?
Yes, we provide comprehensive training to all new employees to ensure you are fully equipped to succeed in your role. - Do I need to have prior chat support experience?
While previous experience in chat support is preferred, we also welcome candidates with strong customer service skills. - What kind of technology do I need to work from home?
You will need a reliable internet connection and a computer or laptop. Specific software and equipment will be provided by QEP Resources. - Are there opportunities for career advancement within the company?
Absolutely! QEP Resources is dedicated to the professional growth of its employees and often promotes from within.
