Industry: Office Supplies and Retail
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Client Liaison at Staples
At Staples, we empower individuals and businesses to succeed by delivering exceptional service and innovative products. Located in Framingham, Massachusetts, we are committed to fostering a team-oriented environment where collaboration and creativity thrive. As we continue to expand and enhance our client services, we are excited to announce an opening for a Client Liaison Job.
About Us
Staples has been a leader in the office supply industry for over 30 years. We are dedicated to providing a wide range of products and services, from office supplies to technology solutions, all aimed at helping our customers achieve their business goals. Our team is passionate about customer satisfaction, and we pride ourselves on being a trusted partner in the business community.
Position Overview
As a Client Liaison, you will be a vital link between our clients and various departments within Staples. Your primary focus will be on building and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded. This role requires excellent communication skills, an understanding of customer service principles, and the ability to problem-solve effectively.
Key Responsibilities
- Act as the primary point of contact for assigned clients, addressing their inquiries and concerns promptly.
- Develop a deep understanding of client needs and tailor solutions accordingly.
- Collaborate with internal teams to ensure seamless communication and service delivery.
- Conduct regular check-ins and follow-ups with clients to maintain relationships and identify potential issues.
- Assist clients with product selection and troubleshooting to enhance their experience with our products and services.
- Gather feedback from clients to improve service offerings and contribute to overall client satisfaction.
- Prepare and present client reports to management, highlighting key metrics and areas for improvement.
Qualifications
- High school diploma or equivalent; bachelor’s degree in business or a related field preferred.
- 2-3 years of experience in a customer service or client-facing role.
- Proven ability to build rapport and establish trust with clients.
- Exceptional verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficient in using CRM systems and Microsoft Office Suite.
- Ability to work in a fast-paced environment and adapt to changing client needs.
Why Join Staples?
At Staples, we believe in investing in our employees. We offer a supportive work environment that nurtures both personal and professional growth. Here are some of the benefits you can expect:
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits including medical, dental, and vision coverage.
- 401(k) plan with company match to support your financial future.
- Generous paid time off (PTO) and holiday pay.
- Ongoing training and development opportunities.
- Employee discounts on products and services.
Staples Values Diversity and Inclusion
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from candidates of all backgrounds and experiences.
Application Process
If you are passionate about customer service and enjoy working with clients, we invite you to apply for the Client Liaison Job at Staples. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Conclusion
Join Staples today and be part of a forward-thinking company that is dedicated to delivering exceptional products and services while fostering a culture of innovation and teamwork. Apply for the Client Liaison Job in Framingham, Massachusetts, and take the next step in your career!
