Industry: Insurance Brokerage
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Cottingham & Butler
At Cottingham & Butler, we believe in the power of relationships. As one of the largest privately-held insurance brokerages in the country, we strive to exceed client expectations through dedicated client service and innovative solutions. Our employees are our most valuable asset, and we are looking for a talented Client Service Supervisor to join our team in Dubuque, Iowa.
About Us
Cottingham & Butler has a rich history spanning over a century, providing insurance solutions that meet the unique needs of our clients. With a commitment to integrity, service, and quality, we have built lasting relationships with individuals, businesses, and industries throughout the United States. We foster a culture of teamwork and collaboration that empowers our associates to thrive in their roles.
Position Overview
As a Client Service Supervisor, you will play a crucial role in managing and leading a team of client service representatives. Your primary duty will be to ensure the delivery of superior client service while effectively managing team operations. You will work closely with clients to build meaningful relationships and resolve any service-related issues, thereby ensuring client satisfaction.
Key Responsibilities
- Supervise and mentor a team of client service representatives, fostering a positive work environment.
- Implement and maintain best practices for client service operations.
- Ensure timely and accurate responses to client inquiries and concerns.
- Collaborate with the sales and underwriting teams to provide seamless service delivery.
- Analyze client feedback to identify service improvement opportunities.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Assist in the development and execution of training programs for new hires.
- Handle escalated customer issues and provide resolutions that uphold client satisfaction.
- Compile and analyze team performance metrics to measure success and identify areas for improvement.
- Participate in strategic planning discussions to improve overall client service initiatives.
Qualifications
- Bachelor’s degree in Business, Communication, or a related field.
- A minimum of 3-5 years of experience in client service or customer support roles; supervisory experience preferred.
- Exceptional leadership and team management skills.
- Strong problem-solving abilities and a client-focused mindset.
- Excellent verbal and written communication skills.
- Ability to analyze data and use metrics to drive decisions.
- Proficient in Microsoft Office Suite and client management software.
- A proactive approach to conflict resolution and a strong ability to handle difficult conversations.
Work Environment
Our facilities in Dubuque are designed to promote collaboration and innovation. We value work-life balance and encourage our employees to actively engage in their local communities. This position requires on-site presence to effectively lead and support your team.
Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities and continued education reimbursement.
- A vibrant work culture with team-building activities and company events.
- Employee assistance programs and wellness initiatives.
Why Work at Cottingham & Butler?
By joining Cottingham & Butler, you will become part of a family committed to excellence in client service. We take pride in our inclusive workplace that celebrates diversity and fosters personal and professional growth.
Conclusion
If you are a driven professional with a passion for client service and leadership, we invite you to apply for the Client Service Supervisor position at Cottingham & Butler. Together, we can make a difference in the lives of our clients and create lasting partnerships that stand the test of time.
Frequently Asked Questions
1. What does a Client Service Supervisor do at Cottingham & Butler?
A Client Service Supervisor is responsible for overseeing and guiding a team of client service representatives, ensuring high-quality service delivery and client satisfaction.
2. What qualifications are required for this position?
Candidates should have a bachelor’s degree in a relevant field and 3-5 years of client service experience, with supervisory experience preferred.
3. Is experience in the insurance industry necessary?
While experience in insurance is beneficial, it is not a strict requirement. Relevant experience in client service and a strong leadership background are the priorities.
4. What kind of work environment can I expect?
The work environment at Cottingham & Butler promotes collaboration, innovation, and a balance between professional and personal responsibilities.
5. Are there opportunities for professional development?
Yes, Cottingham & Butler provides opportunities for further education, training, and professional growth to all employees.
