Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Remote Customer Support Specialist
About Us
At Fairbanks North Star Borough, we are dedicated to serving our community with excellence and efficiency. We believe in the value of our employees as our most important asset and strive to foster an environment that encourages personal and professional growth. As we navigate the digital landscape, we are excited to extend our services through innovative options, including Comcast work from home jobs. Our mission is to enhance the quality of life in Fairbanks by providing residential and business solutions to meet their technological needs.
Job Overview
We are seeking a detail-oriented and compassionate Remote Customer Support Specialist to join our team. This role will allow you to work from the comfort of your own home while providing vital support to our customers. You will serve as a first point of contact for clients utilizing Comcast services, assisting with inquiries, troubleshooting problems, and ensuring customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot Comcast-related technical issues to ensure services are operating smoothly.
- Provide accurate information about products and services offered by Comcast.
- Assist customers with billing inquiries, payments, and account management.
- Document all customer interactions and feedback in the company database.
- Collaborate with other team members and departments to enhance the customer experience.
- Stay updated on Comcast’s products, services, and policies to offer the most accurate assistance.
- Follow up with customers to ensure their issues have been satisfactorily resolved.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Proven experience in customer service or call center environment, preferably in a technical support role.
- Familiarity with Comcast services and products is a plus.
- Exceptional verbal and written communication skills.
- Strong problem-solving capabilities and attention to detail.
- Ability to work independently in a remote setting with minimal supervision.
- Proficiency in using computers and customer service software.
- Strong multitasking abilities and ability to work under pressure.
What We Offer
When you join Fairbanks North Star Borough, you become part of a supportive and innovative team. We pride ourselves on promoting a healthy work-life balance, and as such we offer:
- Flexible work hours that allow you to manage your schedule effectively.
- A competitive salary along with performance-based bonuses.
- Comprehensive health benefits including medical, dental, and vision coverage.
- 401(k) retirement plan with company matching.
- Ongoing training and professional development opportunities.
- Generous paid time off and holiday leave.
Work Environment
This position is entirely remote, providing you with the flexibility to manage your environment and work according to your needs. You will be expected to maintain a standard set of working hours, but there is flexibility based on team needs. We value open communication and make use of a variety of digital tools to ensure our team remains connected.
Application Procedure
If you are interested in pursuing a rewarding career in customer service and wish to embrace the flexibility and innovation that comes with comcast work from home jobs, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and motivation for applying.
Conclusion
Fairbanks North Star Borough is committed to building a diverse and inclusive workplace, where every individual’s contribution is valued. If you thrive in a dynamic, supportive environment and are passionate about helping customers, we invite you to be part of our team. Together, let’s make a difference!
