Industry: Food and Beverage
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Customer Service Representative – Work from Home!
Welcome to Papa John’s! Based in Louisville, Kentucky, we are more than just a pizza company. Our commitment to quality, exceptional service, and community spirit defines our brand. As we continue to grow and serve pizza lovers nationwide, we are excited to announce an opportunity for motivated individuals to join our team in a rewarding CSR jobs at home position.
About Us
Founded in 1984, Papa John’s has established itself as a leader in the pizza industry, recognized for our high-quality ingredients and community-focused initiatives. We pride ourselves on a culture rooted in respect, collaboration, and dedication to excellence. At Papa John’s, we believe that our team is the heart of our company, enabling us to deliver the best customer experiences every day. Join us, and be part of a family that truly cares!
Position Overview
As a Customer Service Representative (CSR) at Papa John’s, you will play a vital role in our commitment to customer satisfaction. Your primary responsibility will be to assist customers with their orders, inquiries, and any other needs. This is a full-time remote position that allows you to work comfortably from your home while maintaining an essential role in our operations.
Key Responsibilities
- Engage with customers via phone, chat, and email to provide information regarding new and existing menu items.
- Process customer orders accurately and efficiently, ensuring a seamless experience.
- Resolve customer complaints with empathy and professionalism, striving for first-call resolution.
- Maintain thorough knowledge of Papa John’s products, including promotions, ordering policies, and delivery options.
- Utilize customer relationship management (CRM) tools to document interactions and feedback.
- Collaborate with team members and management to improve service delivery and customer satisfaction.
- Participate in ongoing training and development programs to enhance service skills and product knowledge.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Flexible work hours to help you maintain a healthy work-life balance.
- Ongoing training and career advancement opportunities within a well-respected company.
- A supportive and inclusive work environment that values your contributions.
Qualifications
- High school diploma or equivalent; some college experience preferred.
- Previous customer service experience is a plus, but not mandatory.
- Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Ability to work well under pressure and handle multiple tasks in a fast-paced environment.
- Basic computer skills and proficiency in CRM and order management systems.
- Strong problem-solving skills and a customer-first attitude.
- Reliable internet connection and a quiet workspace for seamless communication.
Application Process
If you are passionate about providing excellent customer service and want to be a part of our exciting team at Papa John’s, we invite you to apply for this CSR jobs at home position. Fill out our online application form and take the first step towards building a rewarding career with us!
Conclusion
At Papa John’s, we believe that every team member’s contribution makes a difference. Join us and help create memorable experiences for our customers, all while working from the comfort of your home. Your journey towards a fulfilling career awaits!
