Industry: Food Distribution
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Sysco in Houston: Customer Contact Jobs Await You!
Are you passionate about providing exceptional customer service? Do you thrive in a collaborative environment and enjoy helping people solve their problems? If so, Sysco is looking for dedicated individuals like you to fill our customer contact jobs at our Houston facility!
About Sysco
At Sysco, we are the global leader in food distribution, committed to setting the standard for quality and service. With over 57,000 associates across 330 distribution facilities, we are connected with more than 400,000 customers worldwide. Our mission is to provide customers with the highest quality products and unparalleled service, ensuring that we are their trusted partner in the food industry.
We believe our people are our greatest asset, and we are dedicated to creating an inclusive and dynamic working environment where everyone can thrive. Our commitment to our employees is as strong as our commitment to our customers.
Position Summary
As part of our customer contact team, you will play a crucial role in creating positive experiences for our customers. You will handle queries, resolve issues, and provide detailed product information while ensuring the highest levels of customer satisfaction. Embrace the opportunity to engage with a variety of clients, turning challenges into solutions.
Key Responsibilities
- Manage incoming customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Assist customers with order placement, tracking shipments, and resolving any inquiries regarding product availability and pricing.
- Collaborate with various internal departments to ensure that customer needs are met and expectations are exceeded.
- Maintain thorough documentation of customer interactions and feedback using our customer relationship management (CRM) system.
- Proactively identify potential issues and escalate them to the appropriate departments for resolution.
- Work closely with the sales team to follow up on leads and assist with follow-through as needed.
- Participate in team meetings and training sessions to stay abreast of product knowledge and industry trends.
- Engage in ongoing professional development opportunities to enhance customer service skills.
Qualifications
- High school diploma or equivalent (required); college degree preferred.
- Minimum of 2 years of experience in customer service or related fields.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and the capability to think on your feet.
- Ability to remain calm and professional under pressure.
- Familiarity with customer relationship management (CRM) systems.
- Proficient in Microsoft Office Suite and comfortable with technology.
- Ability to work flexible hours, including weekends, as dictated by customer needs.
What We Offer
At Sysco, we provide a comprehensive compensation package that includes:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) savings plan with company matching.
- Paid time off and holidays.
- Employee discount programs and food perks.
- Extensive training and development opportunities.
- Potential for career advancement within Sysco.
Why Join Sysco?
As a leader in the food distribution industry, Sysco prides itself on its commitment to teamwork, customer satisfaction, and continuous improvement. Joining our customer contact team in Houston means being part of a supportive community where your contributions will make a tangible impact on both our clients and your career.
If you are eager to elevate your career through customer contact jobs that allow you to showcase your skills and help others, we want to hear from you. You will not only interact with clients but also connect with talented colleagues dedicated to excellence.
Conclusion
Ready to take the next step in your career? Sysco’s customer contact jobs are the perfect opportunity for individuals passionate about customer service and eager to make a difference. Join us today in providing quality service that our customers can trust!
FAQs
- What is the work schedule like for this position?
The work schedule may vary, including weekends and evenings, based on customer needs. Flexibility is essential. - Are there opportunities for advancement within the company?
Yes, Sysco encourages employee growth and offers various advancement opportunities for dedicated employees. - Will I receive training when I start?
Absolutely! We provide thorough training to all new hires to ensure you have the skills and knowledge necessary to succeed. - What key skills are necessary for success in this role?
Strong communication skills, problem-solving abilities, and customer service experience are all critical for success in customer contact jobs. - Is experience in the food industry required to apply for this role?
While food industry experience is a plus, it is not required. A strong customer service background is the primary focus.
