Industry: Healthcare
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Customer Service Executive Job Vacancy
About Us
North Mississippi Medical Center (NMMC) is the largest rural healthcare provider in Mississippi, committed to delivering high-quality healthcare services. With state-of-the-art facilities in Tupelo, we take pride in our dedicated staff and our patient-centered approach to care. Our mission is to improve the health and quality of life in the communities we serve. As we continue to grow, we are seeking motivated individuals who are passionate about providing exceptional customer service to join our team.
Position Overview
The Customer Service Executive plays a crucial role in ensuring patient satisfaction and enhancing the overall experience of individuals seeking care at NMMC. You will be the first point of contact for patients and visitors, addressing inquiries, guiding them through services, and resolving any issues that may arise. This position demands a blend of interpersonal skills, problem-solving capabilities, and a deep commitment to service excellence.
Key Responsibilities
- Respond to customer inquiries promptly and efficiently, providing accurate information regarding services, scheduling, and patient care.
- Manage patient accounts, including registration, insurance verification, and billing inquiries.
- Coordinate with clinical and administrative staff to resolve patient concerns and improve service delivery.
- Maintain a thorough knowledge of hospital policies, procedures, and services to assist customers effectively.
- Document all interactions in a CRM system, ensuring detailed records are kept for continuous improvement.
- Assist in the training and onboarding of new staff in customer service standards and policies.
- Actively participate in team meetings and training sessions to enhance skills and service delivery.
- Contribute to patient satisfaction initiatives by collecting feedback and implementing improvements.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Healthcare Administration or related field preferred.
- 1-2 years of experience in a customer service role, preferably in a healthcare setting.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to work under pressure.
- Proficient in Microsoft Office Suite and experience with CRM software.
- Ability to work collaboratively in a team environment.
- Compassionate attitude and a commitment to patient care.
Why Work at North Mississippi Medical Center?
At NMMC, we believe that our employees are our greatest asset. We offer a supportive and dynamic work environment where you can grow and thrive. Here are some of the benefits of working with us:
- Competitive salary and benefits package, including health, dental, and vision insurance.
- Retirement savings plan with employer contribution.
- Opportunities for professional development and advancement.
- Paid time off and flexible scheduling options.
- A collaborative and inclusive work culture.
Application Process
To apply for the Customer Service Executive Job Vacancy, please prepare your resume and cover letter detailing your qualifications and experience. Be sure to highlight your customer service achievements and motivation to work in the healthcare field.
Conclusion
If you are passionate about making a difference in the lives of others and have a zeal for delivering exceptional service, we encourage you to apply for the Customer Service Executive position at North Mississippi Medical Center. Join us in our mission of enhancing healthcare delivery and improving community health!
