Industry: Retail & Customer Support
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Academy Sports + Outdoors as a Customer Support Engineer
Are you passionate about helping customers achieve their goals and ensuring they have a seamless experience? Do you thrive in a fast-paced, collaborative environment? If so, Academy Sports + Outdoors has the perfect opportunity for you. We are seeking a dedicated and skilled Customer Support Engineer to join our team in Katy, Texas.
About Us
Academy Sports + Outdoors is a premier sports and outdoor recreation retailer that prioritizes quality, value, and customer experience. Founded in 1938, we have been dedicated to serving our customers with passion and integrity. Our mission is to provide our customers with the best products, advice, and support to help them enjoy their outdoor adventures and stay active.
Job Overview
The Customer Support Engineer job is pivotal in ensuring our customers receive top-notch support while using our products and services. You will be responsible for providing technical assistance, troubleshooting issues, and resolving customer inquiries effectively and efficiently. Collaborating with various teams, you will be instrumental in providing solutions that enhance customer satisfaction.
Key Responsibilities
- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot customer issues, ensuring timely and effective resolution.
- Assist customers in navigating our product offerings and services.
- Document customer interactions and technical issues in our support ticketing system.
- Collaborate with engineering and product teams to escalate complex issues and drive resolution.
- Create and maintain knowledge base articles to improve customer self-service.
- Provide training and support to other customer support team members.
- Analyze customer feedback and work with product teams to enhance user experience.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven work experience as a Customer Support Engineer or similar role.
- Strong understanding of technical support and troubleshooting methodologies.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively within a team setting.
- Familiarity with customer support software and ticketing systems.
- Problem-solving skills and a proactive approach to finding solutions.
Why Join Academy Sports + Outdoors?
At Academy Sports + Outdoors, we believe our employees are our greatest assets. We are committed to fostering a positive workplace culture and providing our team members with an engaging and rewarding experience. Here’s what we offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- Employee discounts on all Academy products.
- Engaging team-building activities and events.
Application Process
If you are ready to take the next step in your career and join a company that values its employees and customers, we encourage you to apply for the Customer Support Engineer job at Academy Sports + Outdoors in Katy, Texas. Please submit your resume along with a cover letter detailing your experience and passion for customer support.
Conclusion
Join us in our mission to provide exceptional customer experiences at Academy Sports + Outdoors. We look forward to welcoming a new Customer Support Engineer to our dedicated team who shares our commitment to excellence and customer satisfaction! Apply today and become a part of our exciting journey.
