Industry: Telecommunications/Remote Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Braun Intertec as a Service Coordinator – Dish Network Remote Job
About Us
Braun Intertec is a leading engineering and environmental consulting firm that has been dedicated to providing high-quality services for over 60 years. With a workforce that is both talented and diverse, we pride ourselves on our innovation, customer focus, and commitment to excellence. Located in the picturesque city of Bismarck, North Dakota, we provide a dynamic work environment along with opportunities for professional growth and development. If you are passionate about customer service and technology, we invite you to apply for our Dish Network remote job opening!
Position Overview
We are seeking a dedicated and detail-oriented Service Coordinator to join our team in this Dish Network remote job role. The Service Coordinator will play a vital role in ensuring seamless communication between clients, technicians, and the Dish Network corporate team. This position requires a proactive approach to problem-solving and exceptional organizational skills. You will act as a key point of contact, enhancing customer satisfaction through efficient service delivery.
Key Responsibilities
- Manage customer inquiries via phone, email, and chat, ensuring an exceptional customer experience.
- Schedule installation and service appointments for Dish Network clients throughout North Dakota.
- Coordinate with installation teams to ensure that all service requests are fulfilled in a timely manner.
- Identify and resolve issues related to service appointments, dispatch, and customer feedback.
- Prepare reports on service performance and customer satisfaction metrics.
- Provide technical support for Dish Network products and services as needed.
- Collaborate closely with the corporate team to improve service processes and develop solutions to enhance customer experience.
- Act as a liaison between clients and Dish Network, addressing all inquiries and concerns efficiently.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in a related field is a plus.
- Minimum of 2 years of experience in customer service or service-related roles, preferably in telecommunication or technology sectors.
- Strong communication skills, both written and verbal.
- Experience with customer relationship management (CRM) software preferred.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with Dish Network products and services is a plus.
- Must have a reliable internet connection and suitable home office setup for remote work.
What We Offer
At Braun Intertec, we believe in providing our employees with a supportive work environment that fosters personal and professional growth. Our benefits package for the Dish Network remote job position includes:
- Competitive salary based on experience and qualifications.
- Comprehensive healthcare benefits, including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Flexible work schedule to promote work-life balance.
- Opportunities for professional development and advancement.
- Access to employee wellness programs and activities.
Work Environment
This Dish Network remote job allows you to work from the comfort of your own home, providing flexibility and the chance to create a work environment that is most beneficial for you. While remote, you will be part of a collaborative team dedicated to providing excellent service to our Dish Network clients across the nation.
Why Join Us?
If you have a passion for technology, strong customer service skills, and a desire to work in a dynamic company that values growth and innovation, Braun Intertec is the right place for you. We are proud to create a culture that emphasizes teamwork and encourages employees to share their ideas and contribute to our mission and values.
Conclusion
If you are ready to take the next step in your career and want to be a part of an exciting Dish Network remote job opportunity with Braun Intertec, we encourage you to apply today. Join us in our commitment to providing exceptional service and creating memorable customer experiences in the world of technology.
FAQs
1. What is the application process for the Service Coordinator position?
Interested candidates can submit their resume and cover letter through our career portal. Selected candidates will be contacted for a virtual interview.
2. Is remote work fully supported for this position?
Yes, this is a completely remote position, allowing you to work from home.
3. What training will be provided for this Dish Network remote job?
We provide comprehensive training for all new hires, including training on our internal systems and dish network personnel.
4. Are there opportunities for advancement within the company?
Yes, we are committed to professional development and offer opportunities for advancement within Braun Intertec.
5. Can I work flexible hours in this role?
Yes, we provide a flexible work schedule to ensure a healthy work-life balance.
