Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Client Support Specialist – Evening Remote Job
At SeamonWhiteside, we believe in creating a thriving work environment that prioritizes employee satisfaction while delivering outstanding service to our clients. Based in beautiful Charleston, South Carolina, we specialize in providing top-notch services in the field of architecture, engineering, and surveying. As we expand our reach, we are excited to announce an opportunity for an evening remote job as a Client Support Specialist.
About Us
Established with a vision for excellence, SeamonWhiteside has been a leading provider of architectural and engineering solutions for over two decades. Our firm is committed to innovation, sustainability, and community engagement, continuous improvement, and professional development of our staff. We have earned a reputation not only for our technical expertise but also for our dedication to service and integrity.
What You’ll Do
As a Client Support Specialist, you’ll play a pivotal role in ensuring that our clients receive the assistance they need during the evenings, facilitating a seamless user experience. Your duties will include:
- Responding to client inquiries and providing exceptional service via phone, email, and chat.
- Resolving issues and concerns promptly while maintaining a positive attitude.
- Documenting client interactions and feedback in our CRM system.
- Collaborating with internal teams to enhance service delivery and client satisfaction.
- Identifying trends in client complaints and suggesting improvements to processes.
- Participating in training sessions to stay updated on product knowledge and service protocols.
Position Requirements
The ideal candidate for our evening remote job should possess the following qualifications:
- High school diploma or equivalent; a degree is a plus.
- Proven experience in customer support or a related role.
- Excellent verbal and written communication skills.
- Ability to empathize with clients and demonstrate patience.
- Proficient use of computer systems and CRM software.
- Strong problem-solving skills and attention to detail.
- Ability to work independently in a remote setup.
- Availability to work evening hours, preferably from 4 PM to 12 AM EST.
Why Work With Us?
SeamonWhiteside is not just about work; it’s about creating a vibrant company culture. Here are a few benefits of joining our team:
- Flexible remote working environment that accommodates your evening availability.
- Competitive salary with performance bonuses.
- Continuous training and development opportunities.
- Health and wellness benefits, including a comprehensive health insurance plan.
- Company-sponsored social events and team-building activities.
- Generous paid time off and holiday schedule to maintain work-life balance.
Application Process
Whether you’re looking for a way to contribute your skills in the evenings or to launch a new career in client support, SeamonWhiteside welcomes you to apply. We value diversity and are committed to providing equal employment opportunities.
To apply for this evening remote job, please submit your resume along with a cover letter detailing your relevant experience. Our hiring team will review applications and reach out to selected candidates for interviews.
Conclusion
If you are a passionate and dedicated individual looking to start an exciting career with SeamonWhiteside, apply for our Client Support Specialist position today! Join us for a fulfilling experience where your skills will contribute to impactful projects, all while working remotely during enriching evening hours.
FAQs
- 1. What are the working hours for the evening remote job?
- The working hours for this position are from 4 PM to 12 AM EST.
- 2. Is this position fully remote?
- Yes! This is a full-time remote position.
- 3. What technology do I need to work for this remote position?
- You will need a reliable internet connection, a computer, and familiarity with basic CRM and support software. Specific tools will be provided during training.
- 4. What kind of training will I receive?
- We provide comprehensive training, including product knowledge, customer service skills, and coaching on our internal systems.
- 5. Are there opportunities for growth within the company?
- Absolutely! SeamonWhiteside is committed to promoting from within and will support your professional development and career progression.
