Industry: Energy and Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Evening Work from Home Customer Service Representative
Location: Little Rock, Arkansas (Remote)
About Us
Arkansas Electric Cooperative Corporation (AECC) is a vital organization committed to delivering dependable and affordable energy solutions to rural and suburban communities in Arkansas. With a mission centered around providing exceptional service and promoting sustainable practices, we work diligently to connect our member cooperatives and empower them through technology and innovation. Our team comprises dedicated professionals who strive to create a positive impact on the lives of the communities we serve. If you are ready to make a difference in the energy sector and are looking for evening work from home jobs, we invite you to apply!
Job Overview
As an Evening Work from Home Customer Service Representative, you will play a crucial role in ensuring our members receive top-notch service during evening hours. This position is perfect for individuals seeking flexibility in their work schedule while contributing to an essential industry. Your capabilities will not only help resolve inquiries but also enhance the overall customer experience for our members.
Key Responsibilities
- Provide exceptional customer service to members via phone, email, and live chat.
- Resolve inquiries and issues efficiently and politely while maintaining a positive and professional attitude.
- Accurately document customer interactions and update member accounts as needed.
- Assist with billing inquiries, service changes, and outages, serving as the first point of contact.
- Collaborate with team members and other departments to enhance service delivery.
- Participate in ongoing training and development sessions to enhance skills and knowledge.
Schedule
This is a flexible evening position requiring availability from 4:00 PM to 12:00 AM, ensuring our members receive support during critical hours.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous customer service experience, preferably in a call center environment.
- Strong communication skills, both verbal and written.
- Capacity to handle multiple inquiries and prioritize tasks effectively.
- Familiarity with CRM software is a plus, but not required.
- Ability to work independently in a home environment.
Compensation and Benefits
We believe in rewarding our employees for their hard work and dedication. AECC offers:
- Competitive hourly wage and overtime opportunities.
- Comprehensive training program and ongoing professional development.
- Paid time off and flexible scheduling options.
- Access to health, dental, and vision insurance.
- Retirement savings plan with company match.
Why Work with Us?
Choosing Arkansas Electric Cooperative Corporation means becoming part of a community-oriented organization. You will enjoy:
- A supportive team environment with a focus on collaborative growth.
- The opportunity to make a positive difference in the lives of our members.
- Flexibility to balance work and personal life while working in a comfortable home setting.
How to Apply
If you are excited about the opportunity to make a difference in the energy sector and want to explore evening work from home jobs, we encourage you to submit your application! Please include your resume and a cover letter explaining your interest in this position.
Conclusion
At Arkansas Electric Cooperative Corporation, we are looking for individuals who are proactive, dedicated, and eager to provide exceptional service to our members. If you are seeking evening work from home jobs where you can thrive and grow with your career, apply today! Join our team and become an integral part of our committed workforce that supports the community.
FAQs
1. What hours will I be expected to work?
You will be required to work from 4:00 PM to 12:00 AM, providing customer support during our evening hours.
2. Is previous experience required for this role?
While prior customer service experience is preferred, it is not mandatory. We are willing to provide training for the right candidates.
3. Can I work from anywhere for this job?
This position is remote, allowing you to work from the comfort of your home in Arkansas.
4. What kind of training can I expect?
You will undergo comprehensive training that prepares you for the tools and challenges you will face while serving our members.
5. Are there opportunities for advancement in this position?
Yes, AECC values employee development and offers plenty of opportunities for advancement based on performance and professional growth.
