Industry: Dental Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Remote Customer Support Specialist!
About Us
Align Technology is a leader in digital dentistry, offering innovative solutions that transform smiles and improve lives. Based in San Jose, California, we focus on orthodontics and restorative dentistry, providing cutting-edge products and services. Our commitment to excellence drives us to redefine the patient experience, and we pride ourselves on our passionate team dedicated to innovation and customer satisfaction.
Position Overview
Align Technology is excited to announce an opening for a Remote Customer Support Specialist. This position falls under the category of flexjobs remote roles, allowing you to work from the comfort of your home while providing exceptional support to our valued customers.
Key Responsibilities
- Provide outstanding customer service over phone, email, and chat to address inquiries related to our products and services.
- Assist customers in troubleshooting issues with our products, ensuring a timely resolution to enhance satisfaction.
- Utilize our customer support software to document interactions and track issues effectively.
- Collaborate with other departments such as Sales, Marketing, and Product Development to resolve customer challenges.
- Gather customer feedback for continuous improvement initiatives.
- Stay updated on product features and industry trends to provide informative support.
Qualifications
- High school diploma or equivalent; a bachelor’s degree is a plus.
- 1-3 years of customer service experience, preferably in a technical or product support role.
- Excellent communication and problem-solving skills.
- Proficiency in using customer support software and tools.
- Ability to work independently and manage time effectively in a remote working environment.
- Strong attention to detail and empathy for customer issues.
Why Work at Align Technology?
At Align Technology, we believe in the power of flexibility in the workplace. As a Remote Customer Support Specialist, you’ll enjoy a work-life balance that aligns with your personal and professional goals. Other benefits of joining our team include:
- Competitive salary and performance bonuses.
- Comprehensive health benefits including medical, dental, and vision insurance.
- Retirement savings plan with company matching contributions.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.
- A culture that promotes diversity, equity, and inclusion.
Your Impact
In this role, you will have a significant impact on our customers’ experiences with Align Technology. Your dedication to providing outstanding customer service will help nurture long-lasting relationships and promote customer loyalty. You’ll be instrumental in ensuring customers are highly satisfied, leading to successful outcomes for their treatments.
How to Apply
If you are ready to make a difference and grow in a flexjobs remote environment, please submit your application, including your resume and a cover letter, outlining your relevant experience and enthusiasm for working with Align Technology.
Conclusion
Join Align Technology and become part of a team that is dedicated to improving lives through innovation in digital dentistry. We are looking for a passionate Remote Customer Support Specialist to help us achieve our mission. If you’re eager to take on this exciting challenge in a flexible work environment, we want to hear from you today!
