Industry: Information Technology
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Innovative IT Team at Home Depot
Position: IT Support Specialist
Location: Draper, Utah
Company: PROG Holdings
About Us
PROG Holdings is a leading provider of progressive solutions in the retail sector and financial services, offering an extensive range of product offerings including technology and support services. With our commitment to innovation and customer satisfaction, we are excited to be expanding our team to support our partnership with Home Depot, one of the largest home improvement retailers in the United States. Our employees take pride in their work and are passionate about leveraging technology to enhance customer experience and operational efficiency.
Position Overview
As an IT Support Specialist, you will play a crucial role in supporting the home depot jobs IT sector at PROG Holdings. You will be responsible for providing technical support, troubleshooting issues, and maintaining the systems essential to our operations at Home Depot. Your expertise will not only assist our team in resolving IT issues but also contribute to innovative practices that improve service delivery and operational efficiencies.
Key Responsibilities
- Provide first-level technical support to users at Home Depot locations.
- Troubleshoot hardware and software issues in a timely manner.
- Manage IT equipment inventory and perform system upgrades as needed.
- Collaborate with the team to identify and implement technological solutions that streamline operations.
- Maintain detailed documentation of issues and solutions in our ticketing system.
- Assist in training end-users on new software applications and technologies.
- Monitor and manage network performance, providing support for connectivity issues.
- Participate in IT projects related to system upgrades, installations, and enhancements.
- Ensure compliance with all data protection regulations and company policies.
- Provide friendly and effective customer service to all IT users.
What We’re Looking For
To succeed in this role, you should possess strong problem-solving skills and the ability to work effectively both independently and in a team setting. You should also be passionate about technology and committed to providing exceptional customer service.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in IT support, preferably in a retail or customer-focused environment.
- Strong understanding of hardware and software systems (Windows, Linux, macOS).
- Hands-on experience with networking concepts such as TCP/IP, routers, and switches.
- Ability to resolve technical issues using both remote assistance and onsite support.
- Excellent communication skills with the ability to explain complex technical issues in a clear and concise manner.
- Prior experience working with ticketing systems and knowledge management tools.
- Relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or equivalent are a plus.
Why Join PROG Holdings?
At PROG Holdings, we believe that our employees are our greatest asset. We offer a supportive work environment where you can grow your skills, advance your career, and make a real impact. Our benefits include:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) matching to help you save for retirement.
- Generous paid time off (PTO) and holiday leave.
- Opportunities for continuing education and professional development.
- A collaborative and dynamic team culture.
- Fun team-building events and company outings.
Conclusion
If you are passionate about technology and looking for home depot jobs IT opportunities that allow you to thrive in a fast-paced environment, we encourage you to apply for the IT Support Specialist position at PROG Holdings. Join us in transforming the home improvement experience for our customers while enhancing your career in the ever-evolving IT landscape. Be part of a company that values innovation, teamwork, and the pursuit of excellence.
FAQs
- What will my typical day look like as an IT Support Specialist?
Your typical day will involve addressing technical support tickets, troubleshooting issues, communicating with employees, and implementing solutions to improve IT operations. - Is experience in retail IT support required?
While experience in retail IT is preferred, we also welcome candidates with strong technical skills from other industries. - What career advancement opportunities are available?
At PROG Holdings, we prioritize internal growth and provide employees with paths to advance to specialized IT roles, team leadership, or managerial positions. - What kind of training will I receive?
We provide comprehensive onboarding and ongoing training to help you stay updated with industry trends and technologies. - How will performance be evaluated?
Your performance will be assessed through regular reviews, focusing on metrics such as ticket resolution time, customer satisfaction, and project contributions.