Industry: Construction
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
About Us
Welcome to Neagley and Chase Construction Co.! For over 30 years, we have been dedicated to providing exceptional construction services in South Burlington, Vermont, and beyond. Our commitment to quality, innovation, and integrity has earned us a reputation as a leading construction firm. At Neagley and Chase, we believe our people are our greatest asset, and we are looking for passionate individuals to join our diverse and inclusive team. We foster a collaborative environment where every voice is valued, and each contribution makes a significant impact.
Position Overview
We are seeking a dedicated Home Working Customer Service Advisor to join our customer service team. In this role, you will be the frontline representative for our company, helping to create memorable experiences for our clients as they navigate their construction projects. You will be responsible for responding to inquiries, resolving issues, and providing updates in real-time from the comfort of your home.
Key Responsibilities
- Act as the primary point of contact for customers, addressing inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information regarding our construction services, project timelines, and pricing details.
- Maintain a thorough understanding of our services and the construction industry to better assist clients.
- Accurately document customer interactions and resolutions in our CRM system to ensure seamless communication.
- Collaborate with various departments to resolve customer issues and improve service delivery.
- Follow up on customer issues to ensure resolution and satisfaction.
- Identify opportunities for process improvements and share feedback with management.
- Stay updated on industry trends and changes to provide informed service to customers.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in related field preferred.
- 2+ years of experience in customer service, preferably in the construction or home improvement industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to work independently and efficiently in a home-based environment.
- Strong organizational and time-management skills.
- A positive attitude and a willingness to learn.
What We Offer
At Neagley and Chase, we value the hard work and dedication of our employees, which is why we offer a competitive compensation package along with a range of benefits:
- Flexible working hours to assist in maintaining a work-life balance.
- Comprehensive healthcare coverage.
- Retirement savings plans with company contributions.
- Work-from-home stipends for remote employees.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- A friendly and supportive company culture.
Why Work with Us?
Joining Neagley and Chase Construction Co. means becoming part of a family that values integrity, commitment, and hard work. Our team is dedicated to providing an exceptional experience to our customers, and we recognize that each member of our team plays a key role in that mission. In the role of Home Working Customer Service Advisor, you will have the unique opportunity to contribute to our clients’ successes while growing your career in a dynamic and supportive environment.
Conclusion
If you are passionate about customer service and are looking for an exciting opportunity to grow your skills within the construction industry, we encourage you to apply to be our Home Working Customer Service Advisor at Neagley and Chase Construction Co. Join us in shaping the future of construction through exceptional service and care.
Frequently Asked Questions
1. What is the required experience for the Home Working Customer Service Advisor position?
The ideal candidate should have at least 2 years of experience in customer service, preferably in the construction or home improvement industry.
2. Is training provided for new employees?
Yes! We offer comprehensive training for all new employees to ensure you are well-prepared to serve our customers effectively.
3. Do I need to have a specific educational background to apply?
A high school diploma or equivalent is required; however, an Associate’s or Bachelor’s degree in a related field is preferred.
4. What tools will I need to work from home?
You will need a reliable computer, high-speed internet connection, and phone. We provide training on necessary software and systems needed for your role.
5. How often will I be evaluated or receive feedback?
We believe in continuous improvement, so regular performance evaluations will be conducted to help you set goals and receive constructive feedback.
