Industry: Technology and Customer Support.
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Opportunity: Part-Time Customer Support Specialist
Join MRI Software, a leading provider of innovative solutions that empower people and organizations through technology, as we expand our operations in Kalyan West. We are seeking a motivated Part-Time Customer Support Specialist who is passionate about delivering outstanding service and support. If you are looking for a job in Kalyan West part time, this is a perfect chance to grow with a renowned company!
About Us
MRI Software is headquartered in Solon, Ohio, and we pride ourselves on developing technologies and solutions that revolutionize the way businesses operate. Our culture emphasizes integrity, collaboration, and innovation, providing our employees the opportunity to excel and enjoy a fulfilling career. With a growing network of clients both nationally and globally, we are dedicated to providing superior software solutions in the real estate industry.
Position Overview
As a Part-Time Customer Support Specialist, you will serve as the first point of contact for our clients in Kalyan West, assisting them with inquiries and technical support related to our software solutions. Your role will not only be essential in problem-solving but also in ensuring customer satisfaction and developing strong client relationships.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical support and guide customers through troubleshooting processes.
- Document customer interactions, issues, and resolutions in our CRM system.
- Work closely with other departments, such as Product and Development, to convey customer feedback and improve service quality.
- Participate in training sessions to stay updated on new product features and enhancements.
- Help escalate complex issues to specialized teams when necessary.
- Maintain a positive and productive work environment while fostering team collaboration.
Qualifications
- High School Diploma or equivalent; further education in a relevant field is a plus.
- Previous experience in customer service or technical support is preferable.
- Strong verbal and written communication skills.
- Proficiency in using computers and various software applications.
- Excellent problem-solving skills and a customer-centric attitude.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Flexibility to work part-time hours, including evenings or weekends as needed.
What We Offer
At MRI Software, we value our employees and strive to create a workplace that not only promotes professional growth but also ensures personal fulfillment. By joining us as a Part-Time Customer Support Specialist, you will have access to:
- Competitive hourly wage.
- Flexible work hours to suit your lifestyle.
- A supportive team environment.
- Training and development programs to help you grow professionally.
- Employee benefits that promote work-life balance.
How to Apply
If you are eager to embark on this exciting journey with MRI Software and are looking for a job in Kalyan West part time, we want to hear from you! To apply, please send us your resume along with a brief cover letter outlining your experience and aspirations.
Conclusion
Choosing to work with MRI Software is not just about securing a job in Kalyan West part time. It is a gateway to a fulfilling career filled with opportunities for growth, learning, and making a difference. Join a visionary company that is set to redefine the landscape of real estate technology, and be a part of our success story!
FAQs:
- What are the working hours for this part-time position?
The working hours can be flexible, typically ranging from 20 to 25 hours per week, with shifts available during evenings and weekends. - Do I need prior customer service experience to apply?
While previous experience is preferred, we are open to hiring candidates with a passion for helping others and a willingness to learn. - Is training provided for new hires?
Yes, we provide comprehensive training to ensure you are well-equipped to handle customer inquiries effectively. - What skills are essential for this role?
Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential for this position. - Can I work remotely in this position?
While this is primarily an on-site role, some flexibility may be available. We encourage discussing this during the interview process.
