Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Part-Time Call Center Representative
Company Overview
APA is a leading company based in Houston, Texas, specializing in providing top-tier services to our clients. With a strong commitment to excellence, our diverse team works collaboratively to deliver solutions that enhance customer satisfaction and company growth. As we continue to expand our operations, we are seeking dedicated individuals to join our team in the role of Part-Time Call Center Representative.
Job Overview
As a Part-Time Call Center Representative, you will become a vital part of our customer service team. In this role, you will engage with customers through various channels, addressing their inquiries, resolving issues, and providing information about our products and services. This is an excellent opportunity for individuals looking to gain experience in a dynamic work environment while maintaining a flexible schedule.
Key Responsibilities
- Respond to customer inquiries and provide information about services, products, and promotions.
- Resolve customer issues effectively and in a timely manner to ensure a positive customer experience.
- Maintain accurate records of customer interactions and transactions within our CRM software.
- Collaborate with team members to enhance service delivery and improve processes.
- Participate in training sessions and workshops to develop your skills and knowledge.
- Maintain a professional demeanor and adhere to company protocols while communicating with clients.
- Identify opportunities for cross-selling and upselling based on customer needs.
Work Schedule
- Part-time positions available with flexible scheduling options, including evening and weekend shifts.
- Minimum of 20 hours per week, with potential for additional hours based on performance and availability.
Qualifications
- High school diploma or equivalent; college coursework preferred.
- Previous experience in customer service or call center environment is a plus.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computers, including CRM software and Microsoft Office Suite.
- Availability to work evenings and weekends as needed.
Benefits
- Competitive hourly wage with performance-based bonuses.
- Flexible scheduling to accommodate your personal commitments.
- Opportunities for advancement within the company.
- Comprehensive training and support from management.
- Inclusive and collaborative work environment.
About Us
At APA, we believe our employees are our most valuable asset. We prioritize professional growth, employee wellbeing, and community involvement. Our culture fosters creativity and inclusion, allowing every team member to contribute to our mission of delivering exceptional customer service. Join us in making a difference while advancing your career!
Conclusion
If you are looking for a job part time call center position that offers flexibility, growth opportunities, and a chance to work in a supportive environment, APA is the right place for you! We encourage motivated individuals who are passionate about customer service to apply.
FAQs
- What is the application process for the Part-Time Call Center Representative position?
To apply, submit your resume and a brief cover letter. Selected candidates will undergo an interview process followed by a training session. - Are there opportunities for full-time positions later on?
Yes! Exceptional part-time employees may be considered for full-time roles as they become available. - What kind of training is provided to new employees?
New representatives will receive extensive training on company policies, customer engagement techniques, and our product offerings. - Do I need experience to apply?
While previous experience in customer service is beneficial, we offer training to all candidates who demonstrate a positive attitude and strong communication skills. - What is the minimum age requirement for applying?
Candidates must be at least 18 years old to apply for the position.
