Industry: Customer Service Solutions
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Customer Service Advisor
Are you passionate about providing excellent service to customers? Do you thrive in dynamic environments where every interaction can make a difference? If so, Conduent has the perfect role for you in our Florham Park, New Jersey office! We are looking for dedicated individuals to fill the position of Customer Service Advisor. Join us in our commitment to delivering outstanding service to our clients and their customers.
About Us
Conduent is a globally recognized provider of business services and solutions, dedicated to helping our clients achieve their goals. With a strong focus on innovation and customer satisfaction, we leverage technology and expertise to deliver exceptional results. Our diverse workforce makes us a leader in the industry, and we take pride in fostering a culture of inclusivity, growth, and development.
Job Summary
The Customer Service Advisor plays a crucial role at Conduent. The successful candidate will be responsible for providing top-notch service to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. As a Customer Service Advisor, you will be the face of our company, representing our values and making a positive impact on every interaction.
Key Responsibilities
- Manage incoming customer inquiries through various channels including phone, email, and chat.
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues and concerns by utilizing effective problem-solving skills.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document customer interactions and provide feedback on processes or products to improve customer service.
- Collaborate with team members and departments to enhance the customer experience.
- Participate in training and development programs to stay current on product knowledge and service protocols.
Qualifications
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in customer service or a relevant role, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and ability to work under pressure.
- Proficiency in using customer service software and tools.
- Ability to work flexible hours, including evenings and weekends, as needed.
Benefits and Perks
At Conduent, we understand that our employees are our greatest asset. We offer an array of benefits designed to support the health and well-being of our team. Some of our offerings include:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) plan with company match to help you save for your future.
- Paid time off (PTO) and holidays to ensure work-life balance.
- Opportunities for career advancement and professional development.
- A vibrant workplace culture that fosters teamwork and collaboration.
Why Conduent?
Joining Conduent means becoming part of a team that’s revolutionizing the way businesses connect with their customers. As a leader in the industry, we are committed to providing the highest quality service and support to our clients. At Conduent, your role as a Customer Service Advisor is essential to achieving our mission.
Don’t Miss Your Chance!
If you are ready to make a meaningful impact and take your career to the next level, we invite you to apply for our Customer Service Advisor position. Embrace the opportunity to grow, learn, and excel with Conduent. Your journey towards an exciting career in customer service starts here!
Conclusion
Join us at Conduent in Florham Park, NJ, and become part of a team that values customer satisfaction, teamwork, and innovation. With our support, you can develop your skills and build a successful career in customer service. Don’t hesitate—apply today and help us redefine customer service together!
