Industry: Analytical Instrumentation and Laboratory Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Waters Corporation as a Remote Technical Support Specialist
At Waters Corporation, we are dedicated to advancing analytical science to enable a safer, healthier, and more sustainable world. With a passion for innovation and a commitment to excellence, we are looking for talented individuals who desire to make a difference in the field of science and technology. We offer a multitude of jobs for online work and are currently seeking a Remote Technical Support Specialist to join our team.
About Us
Founded in 1958 and headquartered in Milford, Massachusetts, Waters Corporation has been a leader in the development of high-quality analytical instruments, laboratory software, and services. Our mission is to deliver the best performance in liquid chromatography, mass spectrometry, and thermal analysis. At Waters, we empower our employees to contribute to cutting-edge projects that translate their passion for science into actionable solutions. This is an exciting opportunity to be a part of a global team that values your expertise and contributions!
Job Overview
The Remote Technical Support Specialist is a key position within our customer support team. In this role, you will be responsible for providing technical assistance to clients using our products and software. You will interact with customers via phone, email, and chat, offering resolutions to their inquiries and issues.
Key Responsibilities
- Respond to customer inquiries and technical issues effectively and efficiently via multiple channels, including phone, email, and chat.
- Identify and troubleshoot technical problems related to Waters’ analytical instruments and software.
- Provide in-depth product knowledge to customers, ensuring they understand how to utilize our solutions effectively.
- Document all customer interactions and technical resolutions in our tracking system.
- Work collaboratively with internal teams to enhance customer experience and improve product usability.
- Develop and maintain user documentation and FAQs to empower customers with self-service support.
- Train and mentor junior team members in customer service best practices.
- Stay updated with the latest product features and industry trends to better assist customers.
Qualifications
- Bachelor’s degree in life sciences, chemistry, engineering, or related field.
- Prior experience in a technical support role or customer service environment preferred.
- Strong understanding of analytical instruments and laboratory workflows, particularly in chromatography or mass spectrometry.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage time efficiently while providing excellent customer service.
- Familiarity with CRM software and ticketing systems.
- Proficient in using digital communication tools and online collaboration platforms.
Why Work at Waters Corporation?
At Waters Corporation, we understand the importance of work-life balance, especially in a remote work environment. We offer competitive benefits, including:
- Comprehensive health insurance packages
- Flexible work hours to accommodate your schedule
- Generous paid time off and holidays
- Opportunities for professional development and career growth
- Employee wellness programs and resources
- A dynamic and inclusive company culture
How to Apply
If you are passionate about technology and eager to support our clients in the analytical field, we encourage you to apply for this remote position. We are looking for individuals who are driven, customer-focused, and ready to become a part of our innovative team. Join us at Waters Corporation, where you can find exciting jobs for online work that align with your skills and ambitions.
Conclusion
At Waters Corporation, we believe that everyone has the potential to succeed, and we are committed to helping you unleash your potential in the world of analytical sciences. This Remote Technical Support Specialist role not only allows you to work from the comfort of your home but also lets you influence and shape the future of our customer interactions. If you’re ready to take the first step in your career with us, apply today!
