Industry: Financial Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Remote Customer Experience Specialist!
Are you passionate about delivering exceptional customer service? Do you thrive in a remote work environment? If so, Synchrony Financial has an exciting opportunity for you! We are actively seeking dedicated individuals to fill the position of Remote Customer Experience Specialist. This role is essential in fostering customer satisfaction and managing relationships to ensure a seamless experience.
About Us
At Synchrony Financial, we are committed to helping our customers achieve their financial goals through innovative and flexible financial solutions. Headquartered in Stamford, Connecticut, we focus on providing exceptional service and support across various industries. Our diverse and inclusive company culture enables our employees to thrive in their careers while reinvesting in their communities. As we expand our remote job offerings, we are looking for motivated professionals to join our team.
Job Overview
As a Remote Customer Experience Specialist, you will not only represent Synchrony Financial but also play a key role in ensuring our clients receive top-tier service. This includes assisting customers with inquiries, solving issues, and providing information about our financial products. You will collaborate with various internal departments to enhance the customer experience.
Essential Responsibilities
- Provide superior customer service via phone, email, and chat to assist clients with queries and concerns.
- Understand customer needs and provide tailored solutions to enhance customer satisfaction.
- Actively listen to customer feedback and communicate effectively to resolve issues.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with cross-functional teams to ensure a cohesive approach to customer service.
- Identify opportunities for process improvements and suggest solutions for enhanced customer engagement.
- Stay updated on product knowledge, company policies, and industry trends to effectively assist customers.
Ideal Candidate Qualifications
- High school diploma or equivalent; a bachelor’s degree is preferred.
- 2+ years of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficient in using various technology platforms and CRM tools.
- Ability to work independently in a remote environment while managing time effectively.
- Empathy, patience, and a problem-solving mindset.
- Flexibility to work varied hours, including holidays and weekends, as needed.
Why Synchrony Financial?
As a leader in the financial services industry, Synchrony Financial is paving the way for a more financially secure future for our clients. We prioritize employee satisfaction, offering flexible work schedules, professional development opportunities, and a comprehensive benefits package, including:
- Health, dental, and vision insurance options
- Generous paid time off (PTO) and holiday pay
- 401(k) retirement plan with company match
- Employee wellness programs
- Opportunities for career advancement
Our Commitment to Diversity and Inclusion
At Synchrony Financial, we believe diversity makes us stronger. We are committed to fostering a culture where everyone feels valued and included. We encourage applicants from all backgrounds to apply, embracing a variety of experiences and perspectives.
How to Apply
If you are excited about the opportunity to work in a dynamic and supportive environment, and if you are eager to make a positive impact in the lives of our customers, we encourage you to apply for your place in our innovative community. Please submit your resume and a cover letter outlining your qualifications and passion for customer service.
Conclusion
Ready to take the next step in your career? Join Synchrony Financial’s growing remote workforce and become a valued member of our committed team. We look forward to seeing how you can contribute to our mission of delivering outstanding service to our customers.
