Industry: Healthcare Customer Support
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as an Online Chat Support Specialist!
Are you a personable and motivated individual looking to make a difference? At the University of Colorado Health (UCHealth) in Aurora, Colorado, we are excited to announce new opportunities for online chat only jobs focused on providing exceptional support to our patients and their families. As a vital part of our team, you will play a key role in helping individuals navigate their healthcare needs through engaging online interactions.
About Us
The University of Colorado Health is a nationally recognized health system dedicated to providing high-quality, innovative health services to our community. Our mission is to improve lives with care, compassion, and innovation. With a strong commitment to the well-being of our patients and a culture that values diversity, inclusion, and teamwork, we seek individuals who share our dedication to excellence.
Position Overview
The Online Chat Support Specialist is responsible for assisting patients through real-time chat platforms. You will address inquiries, provide information about services, and guide patients through their health journeys. This role is perfect for those who thrive in a digital support environment and have a passion for helping others.
Key Responsibilities:
- Engage with patients and their families via online chat to provide timely and accurate information.
- Assist with scheduling appointments and follow-up consultations.
- Respond to a variety of inquiries such as billing issues, insurance questions, and service availability.
- Educate patients on navigating our online platforms and resources.
- Maintain a high level of professionalism and empathy in every communication.
- Collaborate with other healthcare professionals to ensure holistic patient support.
Who We Are Looking For:
The ideal candidate for our online chat only jobs should possess the following qualifications:
- Exceptional written communication skills with the ability to articulate complex information clearly.
- Strong problem-solving skills and the capacity to assist patients in a timely manner.
- Proficiency in using chat tools and familiarity with customer support software.
- A patient-centered mindset with a strong commitment to service excellence.
- Ability to handle multiple conversations simultaneously while maintaining attention to detail.
- Experience in a healthcare environment is a plus, but not mandatory.
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Prior experience in customer service or support role preferred.
- Excellent typing speed and accuracy.
- Ability to work independently and manage time effectively in a remote setting.
- Basic knowledge of healthcare terminology and practices is advantageous.
Why Join UCHealth?
At UCHealth, we recognize that our employees are our greatest asset. By joining our team, you will enjoy:
- Competitive salary and benefits package, including medical, dental, and retirement plans.
- An inclusive and collaborative work environment that encourages professional growth.
- Access to ongoing training and education to enhance your skillsets.
- The opportunity to make a positive impact on patients’ lives from the comfort of your home.
Conclusion
If you are looking for online chat only jobs that allow you to make a difference in the lives of patients while working flexibly, UCHealth is the perfect place for you. Join us in our mission to provide unparalleled care recognized throughout the community. To apply for this rewarding position, please submit your application today and take the first step towards joining our compassionate team.
FAQs
- Q: What are the working hours for this online chat position?
A: The working hours may vary, but we typically require flexibility to cover shifts from early morning to late evening, including weekends. - Q: Is this a full-time or part-time position?
A: We offer both full-time and part-time options to accommodate various schedules. - Q: Will I receive training for this role?
A: Yes, comprehensive training will be provided to ensure you are equipped with the necessary skills and knowledge to succeed. - Q: Do I need previous experience in healthcare?
A: While experience in healthcare is beneficial, it is not mandatory. We value strong customer service skills and a willingness to learn. - Q: What equipment do I need to work from home?
A: You will need a personal computer and stable internet connection. Detailed requirements will be provided upon hiring.
