Industry: Water Treatment and Specialty Chemicals
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join the Solenis Team for an Exciting Online Night Work Opportunity!
Are you looking for a flexible job that fits into your night-time schedule? Do you have a knack for problem-solving and communication? Solenis, a global leader in water and process treatment solutions, is seeking dedicated individuals for our online night work positions. Join us and become part of a team that values innovation, collaboration, and professional growth.
About Us
At Solenis, our mission is to provide sustainable solutions for our customers’ toughest challenges in water treatment, process chemicals, and specialty chemicals. Headquartered in Wilmington, Delaware, we operate in over 120 countries, serving a wide range of industries including paper, oil and gas, and municipal water treatment. We value diversity and are committed to building inclusive teams of talented individuals.
Position Overview
Role: Online Night Work Specialist
The Online Night Work Specialist is essential for maintaining our high levels of customer satisfaction. This role is perfect for those who thrive during evening hours, allowing you to work from the comfort of your home while addressing customer inquiries and providing support. Your primary focus will be to assist customers with their queries about our products and services, ensuring timely and accurate responses.
Key Responsibilities
- Respond promptly to customer inquiries through email, chat, and social media during night hours.
- Provide technical support and product information to customers.
- Document customer interactions and feedback in the Customer Relationship Management (CRM) system.
- Collaborate with team members to identify and resolve ongoing issues.
- Assist in the development of resources and materials for customer education.
- Meet or exceed performance targets, including response times and customer satisfaction scores.
Qualifications
- Bachelor’s degree or equivalent experience in business, communication, or a related field.
- Previous experience in customer service or support is preferred.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Familiarity with CRM software is a plus.
- Willingness to work night shifts from the comfort of your own home.
Why Join Solenis?
At Solenis, we believe that our employees are our most valuable asset. We offer various benefits to support your professional journey and personal well-being, including:
- Flexible work schedules to help you balance work and personal life.
- Comprehensive health, dental, and vision insurance.
- 401(k) savings plan with company match.
- Ongoing professional development opportunities and training programs.
- Work-from-home support and equipment reimbursement.
- A diverse and inclusive work culture fostering creativity and collaboration.
Application Process
If you are passionate about providing exceptional customer service and seeking an online night work position that allows flexibility in your schedule, we would love to hear from you! Please prepare your resume, along with a cover letter detailing your experience and why you would be a great fit for our team. Apply now and embark on a fulfilling career journey with Solenis.
Conclusion
Join Solenis today and be part of a team that is making a significant impact in water treatment and process solutions worldwide. Here at Solenis, we are committed to innovation, excellence, and the success of our employees. Embrace this unique opportunity for online night work and enjoy the balance in your professional and personal life. We are excited to see how you can contribute to our mission!
FAQs
1. What are the working hours for the Online Night Work Specialist position?
The typical working hours will be from 6 PM to 2 AM EST. Exact shifts may vary based on the team’s needs and scheduling.
2. Is this position fully remote?
Yes, this position is fully remote, allowing you to work from the comfort of your home.
3. What kind of training will I receive?
We provide comprehensive training that covers product knowledge, customer service skills, and use of our CRM systems, ensuring you are fully equipped to assist our customers.
4. Will I be required to work weekends?
Weekend shifts may be required on a rotating basis. Availability to work weekends increases your flexibility and potentially your earnings.
5. What career advancement opportunities are available?
At Solenis, we value employee growth and encourage professional development. There are numerous paths for advancement within the company based on performance and skills.
