Industry: Healthcare, Customer Support
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Support Specialist – Online Work at Amazon
Location: Aurora, Colorado
About Us
Children’s Hospital Colorado is a leading pediatric healthcare provider dedicated to improving the lives of children and their families. We offer comprehensive care and innovative solutions tailored specifically for children’s health needs. With a commitment to excellence and a focus on patient and family-centered care, we strive to provide the highest quality of services to our community.
Position Overview
As a Customer Support Specialist for Children’s Hospital Colorado, you’ll engage with patients and families in a way that exemplifies our patient-first philosophy. Your role will be pivotal in ensuring exceptional service and support to those reaching out to us. This position allows for the flexibility of online work at Amazon, enabling you to work seamlessly from home while contributing to a noble cause.
Key Responsibilities
- Assist patients and families with inquiries regarding hospital services, appointments, and procedures.
- Provide accurate information and support regarding insurance and billing inquiries.
- Help manage patient and family concerns with empathy and professionalism.
- Collaborate with healthcare professionals to ensure comprehensive care information is relayed accurately.
- Document interactions and follow up on patient requests in a timely manner.
- Engage with patients through multiple communication channels including phone, email, and live chat.
- Participate in ongoing training sessions to stay current with hospital policies and procedures.
- Promote and support the use of our electronic health record system and other technology platforms.
- Lead initiatives to improve customer service processes and increase patient satisfaction.
- Work closely with other departments to troubleshoot and resolve patient issues effectively.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Prior experience in customer service, preferably in a healthcare environment.
- Strong communication skills, both written and verbal.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in using technology, electronic health records, and online communication platforms.
- Empathy and patience when dealing with patients and families.
- Ability to work independently while being a collaborative team player.
- Strong problem-solving skills and attention to detail.
Working Conditions
- This is a remote position allowing for online work at Amazon, making it suitable for candidates looking for flexibility.
- Full-time hours with the possibility of shifts covering evenings and weekends as needed.
- Equipment will be provided to facilitate remote work.
Benefits
- Competitive salary and comprehensive benefits package.
- Support for continuing education and professional development.
- Work-life balance with flexible scheduling options.
- Employee wellness programs and support services.
- Engaging work culture focused on patient care and community involvement.
Conclusion
If you’re looking to combine your passion for customer service with the opportunity to contribute to children’s healthcare, we invite you to apply for the Customer Support Specialist position at Children’s Hospital Colorado. This online work at Amazon role offers you the chance to make a meaningful difference in the lives of our patients and their families while enjoying the flexibility of remote work.
Frequently Asked Questions
1. What does the typical workday look like for this position?
You will spend your day assisting families, answering their inquiries, and ensuring they receive the support they need in a timely manner.
2. How does online work at Amazon fit into this role?
This position is designed to allow you to work remotely, reminiscent of roles available at Amazon, providing you with flexibility in your work environment.
3. Are there opportunities for promotion within this role?
Yes, we believe in promoting from within and offer pathways for career advancement based on performance and additional training.
4. What training will I receive?
We provide comprehensive training on hospital procedures, customer service best practices, and the technology you’ll be using.
5. Is this position eligible for benefits?
Absolutely! We offer a full benefits package including health insurance, retirement plans, and paid time off to our employees.
