Industry: Utilities and Energy
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Part-Time Remote Customer Service Associate
Salt River Project (SRP) is a community-based, not-for-profit public power utility that has been serving the people of Arizona since 1903. We pride ourselves on providing dependable and affordable energy and water services to our customers while maintaining a strong commitment to environmental stewardship and community value. At SRP, our mission is not just to power homes and businesses – we’re dedicated to making a difference in the community we serve. If you’re looking for part-time jobs from home, keep reading!
Job Overview
We are seeking motivated and customer-oriented individuals to fill the position of Part-Time Remote Customer Service Associate. This role is ideal for individuals who are passionate about making connections with customers and providing exceptional service from the comfort of their own home. As a Customer Service Associate, you will assist customers with inquiries, troubleshoot issues, and provide support regarding their energy and water services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding utility services, rates, and policies.
- Assist customers in troubleshooting issues with their accounts or services.
- Document customer interactions and feedback for continuous improvement.
- Work collaboratively with team members to improve overall customer satisfaction.
- Stay informed about SRP policies and updates to provide accurate guidance.
- Identify opportunities for process enhancements to optimize service delivery.
Position Details
- Location: Tempe, AZ (Remote Work)
- Hours: Part-time, flexible hours including evenings and weekends; ideal for balancing personal commitments.
- Compensation: Competitive hourly wage with potential for performance-based incentives.
Qualifications
- High school diploma or equivalent; bachelor’s degree preferred but not required.
- Previous customer service experience preferred, particularly in a remote setting.
- Strong communication skills, both verbal and written.
- Ability to handle difficult situations with professionalism and empathy.
- Proficiency in using computers and navigating multiple software applications.
- Ability to work independently and manage time effectively.
Why Choose Salt River Project?
At SRP, we understand the importance of work-life balance, especially when it comes to part time jobs from home. Our work-from-home model not only gives you flexibility but also the opportunity to directly impact the lives of our customers in a meaningful way. You’ll be part of a collaborative, innovative team committed to providing the best service possible.
Employee Benefits
- Flexible scheduling that fits your lifestyle and obligations.
- Employee discounts on utility services.
- Opportunities for professional development and training.
- A supportive team and a friendly work environment.
- Participation in community service activities and initiatives.
How to Apply
Ready to take the next step in your career? If you’re looking for fulfilling part-time jobs from home that allow you to make a difference while building your skills, we’d love to hear from you! Please prepare your resume along with a cover letter highlighting your customer service experience and why you would be a great fit for this position with Salt River Project.
Conclusion
Join us in making a difference for our community and customers in Arizona as a Part-Time Remote Customer Service Associate. At Salt River Project, we not only provide energy and water services but also empower our employees to grow and thrive in their roles. Apply today!
