Industry: Transportation and Travel
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Silgan Holdings Inc. as a Passenger Service Representative
About Us
At Silgan Holdings Inc., we are a leader in metal container manufacturing, specializing in providing innovative and sustainable solutions for our customers across various industries. Based in Stamford, Connecticut, we thrive on teamwork, dedication, and strong company values, priding ourselves on our ability to adapt in a fast-paced, ever-evolving environment. Our commitment to excellence is reflected not just in our products, but also in our service. We believe that our employees are our greatest asset, and we’re looking for passionate individuals to join our teams in every facet of our operations.
Position: Passenger Service Representative
We are currently seeking a dedicated and enthusiastic individual to fill the position of Passenger Service Representative. This is a fantastic opportunity for someone who is passionate about customer service and eager to contribute to the overall passenger experience in the transportation sector.
Key Responsibilities
- Assist passengers in navigating transportation facilities effectively.
- Provide information regarding schedules, routes, and services available.
- Handle inquiries, concerns, and complaints with professionalism and empathy.
- Ensure passenger safety and security during their journey.
- Collaborate with other airport or transportation staff to ensure seamless service delivery.
- Maintain an updated knowledge of industry regulations and service standards.
- Assist in the development and implementation of service improvement initiatives.
- Document passenger feedback and escalate issues when necessary.
- Participate in training and development activities to enhance customer service skills.
Qualifications
- High school diploma or equivalent; a degree in hospitality, communications, or related field is preferred.
- Previous experience in a customer service role, ideally within the transportation or hospitality industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities, with a customer-oriented approach.
- Ability to handle high-pressure situations with grace and professionalism.
- Familiarity with ticketing systems and reservation platforms.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Why Work with Us?
Working at Silgan Holdings Inc. is more than just a job; it’s an opportunity to be part of a team that values integrity, accountability, and growth. We offer competitive compensation, comprehensive benefits, and opportunities for professional development.
Benefits
- Competitive salary based on experience and qualifications.
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holiday pay.
- Training and mentorship programs.
- Opportunities for career growth within the company.
Conclusion
If you are looking for a rewarding passenger service job where you can make a significant impact on the experiences of passengers every day, we want to hear from you. Join Silgan Holdings Inc. and play a crucial role in our mission to provide exceptional service and support to our passengers. Your journey starts here!
FAQs
1. What does a Passenger Service Representative do?
A Passenger Service Representative assists passengers with inquiries, provides information about transportation services, and ensures the safety and satisfaction of passengers during their journey.
2. What qualifications do I need for this position?
A high school diploma is required, with preference given to candidates with experience in customer service or relevant fields. Excellent communication and problem-solving skills are essential.
3. What is the work environment like at Silgan Holdings?
We strive to create a collaborative and supportive work environment where each employee feels valued and encouraged to contribute their ideas and skills.
4. Are there opportunities for advancement?
Yes! At Silgan Holdings, we encourage professional development and offer various training programs to help employees advance their careers within the company.
5. What type of training will I receive?
New employees will undergo comprehensive training covering customer service protocols, operational procedures, and the specific technologies used in our passenger service environment.
