Industry: Education
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Private Call Center Agent
Location: Hattiesburg, Mississippi
About Us
The University of Southern Mississippi (USM) is a distinguished public research university known for its commitment to academic excellence, community engagement, and innovation. Our mission is to empower students and staff alike to thrive in a supportive and challenging environment. As part of this commitment, we’re excited to offer a unique opportunity for dedicated individuals to join our team in a private call center job.
Position Overview
As a Private Call Center Agent at USM, you will play a vital role in supporting our students, prospective students, and the wider community through effective communication and personalized assistance. This position requires a strong commitment to customer service, attention to detail, and the ability to handle a variety of inquiries efficiently and professionally.
Key Responsibilities
- Respond to incoming calls from prospective students, parents, and other stakeholders.
- Provide accurate information related to university programs, services, and admissions processes.
- Engage students by addressing their inquiries and resolving issues with empathy and professionalism.
- Document calls and track interactions in our database to ensure efficient follow-up and quality service.
- Collaborate with various departments to enhance the caller experience and optimize service delivery.
- Participate in ongoing training and development sessions to keep up-to-date with university offerings and industry best practices.
- Assist with outbound calling campaigns for prospective student outreach and engagement initiatives.
Qualifications
- High school diploma or equivalent; a degree in communication or related field is preferred.
- 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to work both independently and as part of a team.
- Familiarity with CRM systems and phone support technology.
- Exceptional organizational skills and attention to detail.
What We Offer
- Competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
- A dynamic working environment at a prestigious educational institution.
- Opportunities for professional development and growth within the organization.
- A chance to impact the lives of students and contribute to the university community.
Work Schedule
This position requires flexibility and willingness to work during evenings and weekends as needed, to accommodate the needs of our students and community.
Application Process
If you are passionate about helping others and seeking an engaging role within a supportive team, we encourage you to apply for the Private Call Center Agent position at the University of Southern Mississippi. Please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for our team.
Conclusion
Join us at the University of Southern Mississippi, where your skills and passion can make a difference in the lives of our students and community. This private call center job is more than just a position; it’s an opportunity to contribute to a thriving academic environment while developing your professional skills.
Frequently Asked Questions
1. What is the expected salary for this position?
The salary for the Private Call Center Agent position is competitive and commensurate with experience and education.
2. Are there opportunities for advancement?
Yes, the University of Southern Mississippi encourages professional development and offers pathways for advancement within the organization.
3. What kind of training will I receive?
You will receive comprehensive training on university policies, customer service best practices, and the call center’s technology systems.
4. Is this role remote or on-site?
This position is primarily on-site in Hattiesburg, Mississippi, to facilitate direct communication and collaboration with our team and students.
5. How do I apply for the position?
To apply, please submit your resume and cover letter as per the application guidelines provided in this advertisement.
