Industry: Construction and Project Management
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Remote Complaints Specialist
Hensel Phelps is a leading construction and project management firm based in Greeley, Colorado. With a legacy of innovation, integrity, and excellence, we strive to provide an exceptional experience for our clients and stakeholders.
About Us
At Hensel Phelps, we believe that our people are our greatest asset. Our dynamic workforce is committed to creating a collaborative environment where every team member feels valued and empowered to achieve their best work. Our commitment to transparency and customer satisfaction drives us to innovate continuously, improve our processes, and address concerns promptly. We recognize that in order to uphold our standards, we need dedicated individuals who care about delivering top-tier service.
Position Overview
We are seeking a talented Remote Complaints Specialist who is passionate about customer care and skilled in problem resolution. In this role, you will act as a liaison between our clients and internal teams, managing complaints professionally and empathetically. Your goal will be to ensure our clients are satisfied and their concerns are addressed swiftly and effectively.
Key Responsibilities
- Respond promptly to customer complaints via phone or email to ensure their concerns are adequately addressed.
- Analyze complaints and identify root causes to recommend actionable solutions.
- Collaborate with various departments, including project management and client services, to resolve issues effectively.
- Maintain comprehensive records of complaints and resolutions for continuous improvement analysis.
- Provide feedback to management regarding recurring issues and suggest ways to enhance service quality.
- Utilize various technologies to track complaints and communication history with clients.
- Ensure that the complaint resolution process aligns with Hensel Phelps’ quality standards and values.
Qualifications
- A minimum of 2 years of experience in customer service or complaint handling roles.
- Proven ability to resolve conflicts and complaints with professionalism and care.
- Excellent communication skills, both verbal and written.
- Strong analytical skills to assess problems and propose effective solutions.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with customer relationship management (CRM) software.
- A strong sense of empathy and commitment to client satisfaction.
Why Hensel Phelps?
When you join Hensel Phelps, you become a part of a collaborative and innovative culture that values the contributions of all team members. We offer numerous benefits, including:
- Flexible working hours to promote work-life balance.
- Ongoing professional development and career advancement opportunities.
- A supportive remote work environment that fosters communication and teamwork.
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
Our Commitment to Diversity
Hensel Phelps is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply.
Conclusion
If you are passionate about customer service and looking for a rewarding position in a dynamic and supportive company, then we invite you to apply for our Remote Complaints Specialist position at Hensel Phelps. Join us in shaping the future of client relations and enhancing customer satisfaction!
