Industry: Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Remote Customer Service Representative
About Us
At Public Service Company of New Mexico (PNM), we are dedicated to delivering reliable energy and exceptional customer service to our communities throughout the state. We are proud to be New Mexico’s largest utility provider, committed to sustainability and supporting our local economy. As part of our core values, we seek to foster an inclusive work environment where diverse perspectives are welcomed and celebrated. We understand that a healthy work-life balance is crucial, which is why we are excited to offer remote jobs for stay-at-home moms (SAHMs) looking to make an impact while managing their family commitments.
Position Overview
We are looking for a dedicated and empathetic Remote Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them with inquiries, issues, and requests related to their accounts and services. Your goal will be to ensure customer satisfaction while providing them with accurate information and timely resolutions.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat in a friendly, professional manner.
- Assist customers with account inquiries, billing issues, and service requests.
- Resolve customer complaints efficiently while adhering to company policies.
- Maintain accurate records of customer interactions and transactions.
- Educate customers about PNM programs, services, and energy-saving tips.
- Collaborate with other departments to enhance customer experience and address issues.
- Identify opportunities to improve processes and customer satisfaction.
- Stay updated on company policies, procedures, and regulatory changes affecting our services.
Who We Are Looking For
We celebrate diverse backgrounds and are interested in individuals who possess the following qualifications and skills:
- Previous customer service experience, preferably in a remote environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a positive attitude.
- Ability to work independently and manage time effectively.
- Familiarity with customer relationship management (CRM) software is a plus.
- Basic knowledge of utility services is beneficial but not mandatory.
- Comfortable with technology and virtual communication tools.
- High school diploma or equivalent; additional education is a plus.
Why Join PNM?
Being a part of the PNM family means more than just employment; it’s contributing to the well-being of our community while achieving personal career aspirations. Here are some of the reasons why this is a great opportunity for stay-at-home moms (SAHMs) seeking remote jobs:
- Flexible Work Schedule: We understand that balancing work and family can be challenging. Our remote customer service roles offer flexible hours that can fit around your family commitments.
- Professional Growth: You will have access to ongoing training, development programs, and career advancement opportunities.
- Inclusive Work Environment: PNM values diversity and encourages employees from all backgrounds to apply.
- Competitive Compensation: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Meaningful Work: You will have the opportunity to directly impact customers’ lives and improve their experience with our services, helping to create a better community.
Application Process
If you are a motivated individual passionate about customer service and looking for remote jobs for stay-at-home moms (SAHMs), we would love to hear from you. To apply:
- Prepare a current resume highlighting your relevant experience.
- Write a cover letter explaining why you would be a great fit for the Remote Customer Service Representative role.
- Submit your application through our careers page, specifically for this remote position.
Conclusion
At PNM, we’re proud to foster a diverse and inclusive workforce that reflects the communities we serve. By offering remote jobs for stay-at-home moms (SAHMs), we empower individuals to contribute meaningfully while managing their family responsibilities. Join us in our mission to provide exceptional service to our customers while growing your career in a flexible and supportive environment. Apply today and become a part of the PNM story!
