Industry: Customer Service / Real Estate
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Seasonal Customer Service Representative
Location: Seattle, Washington
Are you ready to elevate your career in a fast-paced, customer-centric environment? Zillow Group is looking for passionate individuals to join our team as Seasonal Customer Service Representatives. As a leader in the real estate marketplace, Zillow Group connects millions of users with their dream homes, and during peak seasons, we need extra support to provide exceptional service. If you thrive in dynamic situations and possess a genuine desire to assist others, we want you on our team!
About Zillow Group
Zillow Group’s mission is to give people the power to unlock life’s next chapter with the real estate resources they need. Established in 2006 and headquartered in Seattle, Washington, we’ve become a trusted name in real estate and home services. Our overarching goal is to make every real estate transaction simpler and easier for all parties involved. At Zillow Group, we foster a collaborative, innovative environment where employees are supported in their growth and success.
Job Overview
As a Seasonal Customer Service Representative, you will play a pivotal role in enhancing our customer experience. Your responsibilities will include responding to inquiries, resolving issues, and providing information about our products and services during our busiest times. This is an excellent opportunity for dynamic professionals who enjoy working with people and are committed to delivering excellent customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with questions regarding their accounts, property listings, and real estate services offered by Zillow Group.
- Resolve customer issues by identifying the cause of the problem and clarifying customer complaints.
- Escalate complex issues to senior representatives as necessary.
- Provide feedback to management on recurring issues and suggest potential improvements to processes.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with team members to ensure customer satisfaction and team success.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Qualifications
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Proficient in using customer service software and handling multiple communication channels.
- Strong verbal and written communication skills.
- Ability to work effectively in a team and handle difficult situations with professionalism.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
What We Offer
- Competitive hourly wage and potential overtime opportunities.
- Comprehensive training and development programs to enhance your professional skills.
- A collaborative and supportive team environment.
- Opportunities for advancement within the company for top performers.
- Work in the heart of Seattle with a vibrant company culture that values innovation and teamwork.
Why Work at Zillow Group?
At Zillow Group, we value our employees and believe in fostering their growth and development. We strive to create an inclusive environment that brings together diverse perspectives. By joining us, you will not only contribute to our mission of empowering people with real estate resources, but you will also be part of a community that makes a positive impact on the lives of our users.
Seasonal Opportunities
These seasonal customer service jobs at Zillow Group are perfect for college students, recent graduates, or anyone looking to gain valuable experience in customer service during the peak seasons in real estate. With flexible schedules and a fun, engaging work environment, you will gain experience in a thriving industry while helping customers achieve their real estate dreams.
Conclusion
If you are looking for a dynamic work environment where you can make a real impact and help customers during an exciting time in their lives, apply for our Seasonal Customer Service Representative position today! Join Zillow Group and become part of a team that is redefining the way people think about real estate.
FAQs
1. What are the work hours for this seasonal position?
The working hours for our Seasonal Customer Service Representatives may vary, including evenings, weekends, and holidays, especially during peak seasons. Our goal is to ensure that we have coverage to assist our customers whenever they need us.
2. Is there an opportunity for a permanent position following the seasonal role?
Yes, successful Seasonal Customer Service Representatives may have the opportunity to be considered for permanent positions based on performance and company needs after the peak season ends.
3. Is training provided for new hires?
Absolutely! All new hires will go through a comprehensive training program to help you understand our products, services, and customer service practices, ensuring you are well-prepared for your role.
4. What skills are most important for success in this role?
Primary skills for success include strong communication abilities, problem-solving skills, and a commitment to delivering exceptional customer service. Adaptability and the capacity to thrive in a fast-paced environment are also critical.
5. Can I apply for this job if I have limited customer service experience?
Yes! While previous customer service experience is preferred, we welcome applicants with a genuine desire to learn, a positive attitude, and enthusiasm for helping others. We provide training and support to help you succeed in this role.
