Industry: Healthcare Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Service Support Specialist!
Triyam, located in the heart of Lexington, Kentucky, is a pioneer in providing technology solutions for healthcare organizations. Our mission is to enhance healthcare data management through innovative software and tailored services. As we continue to grow, we are seeking dedicated and enthusiastic individuals to join our team in exciting service support jobs.
About Triyam
Founded in 2010, Triyam is committed to improving the quality and efficiency of healthcare delivery. With a focus on product excellence, customer satisfaction, and employee growth, we provide a dynamic and supportive work environment where you can thrive. Our flagship product, Triyam EHR, is making an impact across the industry, and we’re looking for passionate individuals to help us support our growing clientele.
Position Overview
As a Service Support Specialist at Triyam, you will be on the front lines of customer interaction. Your primary role will be to assist users with our software, troubleshoot issues, and ensure client satisfaction. This position is suited for individuals who have a strong technical acumen, excellent communication skills, and a passion for customer service. If you’re looking for service support jobs that allow you to utilize your problem-solving abilities while making a positive impact in the healthcare sector, this is the role for you!
Key Responsibilities
- Provide exceptional customer support via phone, email, and chat to users experiencing software issues.
- Diagnose and troubleshoot software problems to resolution to ensure optimal user experience.
- Document customer interactions, issues, and resolutions using our internal ticketing system.
- Work collaboratively with the development team to escalate complex issues and provide feedback for software improvements.
- Assist in the training and onboarding of new clients on how to utilize Triyam products effectively.
- Stay updated with the latest product features and updates to provide accurate support to clients.
- Participate in regular team meetings to discuss challenges, share insights, and contribute to solutions.
- Contribute to a positive team atmosphere and support broader company objectives as needed.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field preferred.
- Minimum of 1-2 years of experience in a customer service or technical support role.
- Strong verbal and written communication skills.
- Proficiency in troubleshooting software applications and computer systems.
- Experience with healthcare software a plus.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Exemplary problem-solving skills and a customer-centric approach.
- Familiarity with ticketing systems and remote support tools is advantageous.
What We Offer
Triyam believes in investing in our employees. We offer a competitive salary and a comprehensive benefits package that includes:
- Health, dental, and vision insurance.
- Retirement savings plans with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and training.
- A supportive and inclusive company culture focused on work-life balance.
- Employee recognition programs.
Why Work at Triyam?
At Triyam, we believe that our greatest asset is our people. By joining our team as a Service Support Specialist, you will play a crucial role in helping healthcare providers deliver quality care more efficiently. You will be a part of an innovative organization that encourages growth, creativity, and continuous learning. Plus, you will work alongside a team of passionate professionals who share your commitment to excellence in customer service and healthcare technology.
Application Process
If you are ready to take the next step in your career and join a forward-thinking company that is shaping the future of healthcare technology, we want to hear from you! Please submit your resume, along with a cover letter outlining your experience and why you are the perfect fit for this service support job at Triyam.
We are an equal opportunity employer and welcome applications from all qualified individuals. Join us and become a vital part of our mission to transform healthcare through technology!
Conclusion
As a Service Support Specialist at Triyam, you will have an opportunity to grow your career while making a significant impact in the healthcare industry. Don’t miss out on the opportunity to work for a company that values innovation, teamwork, and customer satisfaction. We look forward to having you on our team!
FAQs
- What qualifications are needed for the Service Support Specialist position?
A minimum of an Associate’s degree in a related field, along with 1-2 years of technical support or customer service experience, is preferred. - Is this position remote or on-site?
This position is on-site at our Lexington, KY office. - What type of training will I receive?
New hires will undergo comprehensive training on our software products and customer service protocols to equip them for success in their roles. - Are there opportunities for advancement?
Yes! Triyam encourages employee growth and offers pathways for advancement within the company, including leadership roles. - What is the company culture like at Triyam?
Our culture is collaborative, supportive, and focused on innovation. We believe in fostering an environment where every employee can thrive and make a difference.
