Industry: HVAC and Refrigeration Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Home-Based Customer Service Representative
Welcome to Gustave A. Larson Co., where innovation meets community values. Founded in 1936, we are a leading distributor of HVAC, refrigeration, and kitchen equipment across the Midwest. Our dedicated team is at the heart of our mission – to provide exceptional customer service while supporting our customers with the tools and products they need to succeed. As we continue to grow and adapt to the demands of the marketplace, we are excited to offer state jobs from home that empower our employees to work effectively in a remote setting.
Position Overview
We are currently seeking a motivated and detail-oriented Home-Based Customer Service Representative to join our dedicated team in Pewaukee, Wisconsin. This role is perfect for individuals who thrive in a flexible work environment and are passionate about providing outstanding service to our customers. As a Customer Service Representative, you will serve as the first point of contact for our clients and play a vital role in ensuring their satisfaction.
Your Responsibilities
- Respond promptly to customer inquiries via phone, email, and online chat.
- Provide accurate information about our products and services, assisting customers with their purchases.
- Resolve customer complaints and issues efficiently, maintaining a positive company image.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the sales and technical teams to provide customers with comprehensive solutions.
- Stay informed about product updates, promotions, and industry trends to better assist customers.
- Identify opportunities for process improvements to enhance customer service efficiency.
Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Strong interpersonal skills with the ability to build rapport with customers.
Why Work at Gustave A. Larson Co.?
- Flexible Work Schedule: Enjoy the convenience of working from home while balancing your personal commitments.
- Comprehensive Benefits: We offer competitive salaries, health insurance, retirement plans, and paid time off to support your overall well-being.
- Professional Growth: Take advantage of ongoing training and development opportunities to enhance your skills and advance your career.
- Inclusive Culture: Join a company that values diversity and is committed to creating an inclusive environment for all team members.
- Community Focus: Be part of a company that gives back to the community through various initiatives and volunteer opportunities.
The Gustave A. Larson Co. Commitment
At Gustave A. Larson Co., we believe that our greatest asset is our people. Our commitment to fostering a positive workplace culture allows our employees to thrive while making meaningful contributions to our organization. We are proud to be an equal opportunity employer, and we celebrate the diversity of our workforce.
How to Apply
If you are looking for a rewarding career with a company that values its employees and offers state jobs from home, we encourage you to apply today. Submit your resume and a cover letter detailing your experience and why you would be a great fit for our team. Join us in delivering exceptional service and solutions to our customers!
Conclusion
Working from home offers flexibility and convenience, and at Gustave A. Larson Co., we have created an environment that supports our employees while catering to the needs of our customers. If you are ready to join an innovative company and take the next step in your career, we want to hear from you!
Frequently Asked Questions
1. What is the work schedule for the Home-Based Customer Service Representative position?
The work schedule is flexible, but you will be expected to work a standard set of hours each week. We encourage open communication to determine a schedule that works for both you and the team.
2. Is training provided for new hires?
Yes! We offer thorough training to ensure that you are well-equipped to excel in your role. Training is conducted virtually to accommodate our remote work setup.
3. Do I need to have my own equipment to work from home?
We provide specific tools and resources to help you succeed. However, a stable internet connection and a suitable computer are necessary to perform effectively in this role.
4. Can I apply if I am not located in Wisconsin?
This particular position is primarily for candidates based in Wisconsin, as it falls under state jobs from home. We are committed to fostering local employment opportunities.
5. What opportunities for advancement are available?
Gustave A. Larson Co. values employee growth and advancement. Our commitment to professional development means there are avenues for you to progress in your career within the company.
