Industry: Healthcare and Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at San Juan Regional Medical Center
Located in the heart of Farmington, New Mexico, San Juan Regional Medical Center (SJRMC) serves our diverse community with advanced medical technology, outstanding healthcare professionals, and unparalleled service. Our mission is to improve the health and well-being of the people we serve through caring, quality, and compassionate service. As part of our commitment to delivering exceptional patient care, we are excited to announce an opening for a Customer Service Specialist focused on tech jobs customer service.
Position Overview
The Customer Service Specialist will work at the intersection of technology and healthcare, acting as a vital resource for both our patients and staff. This role requires an individual who is both technically savvy and possesses excellent interpersonal skills to navigate support inquiries effectively.
Primary Responsibilities
- Serve as the first point of contact for tech-related inquiries and issues from staff and patients.
- Troubleshoot and resolve technical problems related to healthcare technologies, including electronic health records (EHR) systems and telecommunication devices.
- Provide user-friendly guidance and training on various technology platforms to ensure efficient utilization.
- Collaborate with IT departments to escalate and resolve complex issues as necessary.
- Document all interactions and maintain accurate records of service requests, issues, and resolutions in the ticketing system.
- Monitor common tech issues and suggest preventive measures to enhance user experience.
- Provide feedback to management regarding system improvements based on customer interactions.
- Participate in ongoing training programs to stay current on technological advancements and service protocols.
Qualifications
The successful candidate will possess a unique blend of technical knowledge and customer service experience to excel in the fast-paced environment of a medical center.
- Bachelor’s degree or equivalent experience in healthcare, information technology, or a related field.
- Proven experience in customer service, preferably in a technical support role.
- Strong understanding of healthcare technologies and systems, including EHR and patient management systems.
- Excellent verbal and written communication skills, capable of explaining technical content in a clear and understandable manner.
- Ability to work collaboratively with diverse teams and communicate effectively under pressure.
- Strong problem-solving skills and a patient-centered approach to service.
- Familiarity with troubleshooting common hardware and software problems.
- Detail-oriented with strong organizational skills.
Work Environment
The Customer Service Specialist will typically work in an office setting within San Juan Regional Medical Center, interacting with a wide range of healthcare professionals, patients, and their families. This role may require flexibility to accommodate varying shift schedules, including evenings and weekends.
Why Join SJRMC?
At San Juan Regional Medical Center, we believe that our employees are our greatest asset. We offer a supportive and inclusive work environment where you can grow your career while making a significant impact on the lives of others.
Benefits of Joining Our Team
- Competitive salary and benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and continuous learning.
- A collaborative team culture that values input and encourages innovation.
- Employee wellness programs aimed at promoting a healthy work-life balance.
- Community involvement and volunteer opportunities to give back to Farmington and surrounding areas.
Conclusion
If you are passionate about merging technology and customer service within the healthcare sector, we encourage you to apply for the Customer Service Specialist position at San Juan Regional Medical Center. Join us in making a difference in the lives of patients and their families by ensuring they receive the best possible tech support in their healthcare journey.
Frequently Asked Questions
1. What is the role of a Customer Service Specialist at San Juan Regional Medical Center?
The Customer Service Specialist serves as a technical support representative for patients and staff, troubleshooting and resolving tech-related inquiries to ensure seamless healthcare delivery.
2. What qualifications are necessary for this position?
A Bachelor’s degree or equivalent experience in healthcare or IT, along with proven customer service skills, technical knowledge, and the ability to communicate effectively, are required.
3. Is there room for professional growth in this role?
Yes, San Juan Regional Medical Center offers opportunities for professional development and continuous learning within the tech environment of healthcare.
4. What type of environment will I work in?
You will work in a supportive office environment within the medical center, collaborating with various healthcare professionals and assisting patients directly.
5. Can I expect to work flexible hours?
Yes, the position may require flexibility with scheduling, including potential evening and weekend shifts to meet the needs of patients and staff.
