Industry: Oil and Gas.
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Remote Triage Specialist
At National Oilwell Varco (NOV), a global leader in the oil and gas industry, we are dedicated to delivering innovative solutions that propel the world forward. With operations in over 70 countries, our team is composed of more than 30,000 professionals who are committed to creating a sustainable future for our industry. We are currently seeking a qualified individual to join our team as a Remote Triage Specialist. This role will allow you to work from the comfort of your home while contributing significantly to our operational goals.
About This Role
The Remote Triage Specialist will be instrumental in assessing, prioritizing, and streamlining requests from various departments. This position plays a critical role in ensuring that customer service requests, technical issues, and operational inquiries are addressed efficiently and effectively. You will act as the first point of contact for incoming service requests, ensuring each issue is classified and directed to the relevant support teams.
Key Responsibilities
- Review and assess incoming service requests from customers and internal teams.
- Prioritize issues based on urgency and impact to minimize downtime.
- Communicate effectively with stakeholders to gather necessary information for issue resolution.
- Direct requests to the appropriate departments for resolution, ensuring tracking and follow-up.
- Maintain accurate and up-to-date records of all interactions and resolutions in our management system.
- Collaborate with technical teams to gain insights into common issues and improve triage processes.
- Provide feedback on service improvement based on customer interactions.
Qualifications
- Bachelor’s degree in a relevant field or equivalent work experience.
- Proven experience in a customer service role, preferably within the oil and gas sector.
- Excellent communication skills, both verbal and written.
- Strong analytical skills with the ability to assess and prioritize issues quickly.
- Familiarity with customer relationship management (CRM) software and issue tracking systems.
- Detail-oriented individual with the ability to work independently in a remote environment.
- Proficient in using Microsoft Office Suite and other tech tools to enhance productivity.
Why Work with Us?
National Oilwell Varco offers a comprehensive benefits package:
- Competitive salary and performance-based bonuses.
- Flexible working hours to maintain work-life balance.
- Health insurance and wellness programs for your physical and mental wellbeing.
- Retirement plans and company matching contributions.
- Professional development opportunities designed to enhance your skills and career prospects.
- A supportive and inclusive work culture that values diversity.
About Us
National Oilwell Varco (NOV) is the world’s leading provider of equipment and technology for the oil and gas industry. With more than a century of experience, we supply the oilfield and subsea, rig, and drilling equipment that keeps the world’s energy flowing. Driven by innovation, we are committed to advancing the industry through sustainable practices and cutting-edge solutions.
How to Apply
If you are passionate about improving operational efficiency and are excited about contributing to a leading company in the oil and gas sector, we encourage you to apply for the Triage jobs from home position at National Oilwell Varco.
To apply, submit your resume and a cover letter detailing your relevant experience and qualifications. We look forward to your application and to potentially welcoming you to our team!
Conclusion
At National Oilwell Varco, we believe that our strength is our people. As a Remote Triage Specialist, you will play a pivotal role in our operations and innovation efforts. Join us on our journey towards a more sustainable future in the oil and gas industry.
Frequently Asked Questions (FAQs)
- What does a Remote Triage Specialist do?
- Is this position fully remote?
- What qualifications do I need?
- What tools will I need to use?
- Are there opportunities for professional development?
A Remote Triage Specialist reviews and prioritizes incoming service requests, ensuring they are directed to the appropriate teams for resolution.
Yes, the Remote Triage Specialist role allows you to work from home, providing both flexibility and independence.
A bachelor’s degree or equivalent work experience is preferred, along with experience in a customer service role.
You will need to be proficient with CRM software and issue tracking systems, as well as Microsoft Office Suite.
Absolutely! At NOV, we are dedicated to the professional growth of our employees and offer various programs and resources to support your career advancement.
