Industry: Financial Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Vermont State Employees Credit Union as a Wipro Customer Service Representative!
About Us
At Vermont State Employees Credit Union (VSECU), we’re not just a financial institution; we’re a community-focused credit union committed to serving the needs of our members and making Vermont a better place to live and work. Recognized for our integrity and excellent service, we strive to build lasting relationships and empower our members through financial education and support. As we continue to grow, we’re excited to offer a rewarding opportunity for those looking to make a significant impact through customer service.
Position Summary
We are seeking a motivated and dedicated individual to join our team as a Wipro Customer Service Representative. In this role, you will act as a key point of contact for our valued members, ensuring they receive superior service and guidance for their financial needs. Your passion for excellent service and problem-solving will help shape the member experience and contribute to our mission of enhancing the financial well-being of our members.
Key Responsibilities
- Provide exceptional customer service to credit union members via phone, chat, and email.
- Assist members with account inquiries, transactions, and product information.
- Resolve members’ issues efficiently and accurately while adhering to company policies and procedures.
- Document customer interactions and maintain accurate records of transactions.
- Collaborate with team members to share knowledge and improve service processes.
- Participate in training opportunities and stay informed about VSECU’s offerings and industry regulations.
- Promote VSECU’s products and services that align with members’ financial goals.
- Adhere to quality assurance measures to enhance service delivery.
- Follow up with members to ensure satisfaction with resolutions and services.
Qualifications
- High school diploma or equivalent; an associate’s or bachelor’s degree in finance, business, or a related field is preferred.
- Prior experience in customer service or a similar role is strongly desired; experience with Wipro systems is an advantage.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a commitment to customer satisfaction.
- Proficient with computer applications, including Microsoft Office Suite and customer relationship management software.
- Ability to work independently as well as collaboratively in a team environment.
- Detail-oriented with strong organizational skills.
- Ability to handle sensitive information with confidentiality and integrity.
What We Offer
VSECU values our employees and recognizes their contributions to our success. We offer a competitive salary and a comprehensive benefits package that includes:
- Medical, dental, and vision insurance.
- 401(k) retirement plan with employer matching.
- Paid time off and holidays.
- Professional development opportunities and training programs.
- A supportive and positive work environment that values teamwork.
- Employee discounts on various products and services.
Work Environment
You will be working in a friendly and professional environment located in the heart of Montpelier, Vermont. Our commitment to a collaborative work culture is embedded in everything we do, where we value each team member’s contributions. We encourage innovation and welcome your ideas to enhance our customer service experiences.
How to Apply
If you are passionate about making a difference and possess the skills needed for this wipro customer service job, we invite you to apply! Please share your resume and cover letter detailing your interest in the position and your relevant experience.
Conclusion
Joining Vermont State Employees Credit Union as a Wipro Customer Service Representative is more than just a job; it’s an opportunity to contribute to our community and help our members achieve their financial goals. If you are ready to grow your career in a supportive environment that values customer service excellence and employee development, we look forward to hearing from you!
FAQs
1. What is the work schedule for the Wipro Customer Service Representative position?
The work schedule is typically Monday through Friday, with some flexibility for evenings and weekends as needed to support our members.
2. Do I need prior experience with Wipro systems to apply?
While prior experience with Wipro is advantageous, it is not a strict requirement. We value eagerness to learn and grow as a key trait for successful applicants.
3. What career advancement opportunities are available within the company?
At VSECU, we are committed to employee growth. There are opportunities for advancement within our customer service team and across various departments based on performance and skills development.
4. Is there training provided for new hires?
Yes, we provide comprehensive training for new hires, covering our services, customer service protocols, and the use of necessary software.
5. Can I work remotely in this position?
This role may require on-site attendance; however, we will consider flexible work arrangements as a response to organizational needs and potential remote work models.
