Industry: Retail and Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join the Books-A-Million Team!
Are you passionate about books and enthusiastic about providing exceptional customer service? Books-A-Million, a leading retail bookseller based in Birmingham, Alabama, is excited to announce openings for work at home jobs that provide equipment hiring now 2020. We are looking for dedicated individuals to fill the Customer Service Representative position. In this role, you will have the opportunity to work from the comfort of your home while receiving all the necessary equipment to ensure your success.
About Us
Founded in 1917, Books-A-Million (BAM) has become one of the largest book retailers in the United States. Our mission is to create a place where readers can discover the magic of books and enjoy a community of fellow book lovers. With a strong commitment to our customers and a captivating range of books, gifts, and more, we pride ourselves on our innovative retail practices, online presence, and dedication to customer service.
Position Overview
As a Customer Service Representative, you will act as the first point of contact for our customers, assisting them with their inquiries, providing product information, and ensuring a seamless shopping experience. You will be equipped with the latest technology and tools to enable you to excel in your role, all provided by us!
Job Responsibilities:
- Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
- Provide comprehensive product information and assist customers with their selections.
- Resolve customer complaints effectively and professionally, ensuring customer satisfaction.
- Maintain accurate customer records and interactions using our CRM system.
- Process orders, returns, and refunds in accordance with company policy.
- Collaborate with team members to improve service quality and customer engagement.
- Stay informed about product promotions, events, and new releases to better assist customers.
Qualifications:
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-centric approach.
- Proficient in Microsoft Office Suite and comfortable with technology; experience with CRM software is a plus.
- Ability to work independently in a remote environment while managing time effectively.
Equipment Provided
At Books-A-Million, we value our employees and want to ensure you have the necessary equipment to perform your duties effectively. As part of the remote Customer Service Representative package, we will provide:
- A laptop or desktop computer with required software installed.
- Headset for clear audio during customer calls.
- High-speed internet reimbursement options.
- Access to digital resources and job-related training materials.
Benefits
Joining Books-A-Million comes with a competitive compensation package that values your hard work and dedication.
- Hourly pay plus performance bonuses based on customer satisfaction metrics.
- Flexible scheduling options to maintain a healthy work-life balance.
- Employee discounts on books, merchandise, and events.
- Opportunities for growth and advancement within the company.
Why Work with Us?
By joining Books-A-Million, you will be part of a supportive team where your contributions matter. Our culture prioritizes respect, collaboration, and continuous learning. We believe invested employees lead to satisfied customers and a thriving business.
Application Process
If you are eager to join a dynamic team, apply now for this exciting work at home job that provides equipment hiring now 2020. Please submit your resume and a cover letter detailing your customer service experience and why you would be a great fit for Books-A-Million.
Conclusion
Don’t miss out on this fantastic opportunity to work from home with Books-A-Million as a Customer Service Representative. With equipment provided and a supportive team backing you, this role allows you to combine your love for books with a rewarding career. We can’t wait to hear from you!
