Industry: Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Position: Remote Technical Support Specialist
Company: Comcast Technology Solutions
Location: Philadelphia, Pennsylvania (Remote)
Job Type: Part-Time
Hourly Rate: $25/hr
About Us: Comcast Technology Solutions believes in redefining the technology landscape to deliver seamless experiences for content providers and consumers alike. We specialize in offering innovative solutions that empower businesses to thrive in a digital world. Our commitment to excellence and customer satisfaction makes us a leader in the industry, and we are looking for dedicated individuals to join our remote team.
Job Overview:
We are currently seeking a Remote Technical Support Specialist to provide top-notch customer support for our technical products and services. As a part of our customer service team, you will play a crucial role in assisting clients with technical issues and ensuring a high level of satisfaction.
Key Responsibilities:
- Deliver exceptional customer service and technical support via telephone, email, and chat.
- Troubleshoot and resolve hardware and software issues.
- Document customer interactions and maintain detailed records of technical issues.
- Guide clients through step-by-step solutions while ensuring a friendly and supportive approach.
- Collaborate with internal teams to escalate complex issues and provide feedback to improve processes.
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
Requirements:
- High school diploma or equivalent; degree in Computer Science or related field preferred.
- Proven experience in technical support or customer service roles.
- Strong understanding of computer systems, mobile devices, and software applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Familiarity with remote desktop tools and ticketing systems is a plus.
Why Choose Us:
At Comcast Technology Solutions, we prioritize work-life balance and offer a flexible work environment. If you are enthusiastic about technology and have a passion for helping others, you will thrive in our supportive atmosphere. We provide the necessary training and resources to help you succeed in your role.
Conclusion:
Join our team today as a Remote Technical Support Specialist and be part of an organization that values innovation and excellence. This work from home 25 hr position offers the flexibility you need while delivering essential services to our valued clients. We look forward to welcoming you aboard!
